Gateway MX6436 Audio driver issue

[jbeef86]

I have just recently reformatted one of these machines with Windows XP Pro with SP2. The drivers on Gateway's site are claimed to be for XP Home, at least thats what the help guy told me and I kinda believe him because they wont install on Windows XP Pro. Also having problems with the modem and the same kind of install issue but I dont really need the modem but I do need the audio.

Has anyone else had this problem and if so how did you fix it and get it to work? The help guy told me I can always go back to Windows XP Home but that isnt an option.

Thanks,
John

[ZaZ]

Perhaps Windows Update or the card manufacturer's website will help.

[jbeef86]

Thanks ZaZ,

I have tried the Windows update. The Help Desk guy told me that the card is an ATI Radeon 200m so I downloaded that software package and it didnt fix anything. Its an intergrated video/audio card the Tech Support said. Still no go. Any other suggestions please let them fly.

Thanks again.

[tenchi123]

The audio drivers should be the same as the Gateway model MX6437. As for the modem drivers, look up the other modems drivers from the other Gateway models; then match the name with the name of the hardware. Strangely enough, some of the drivers used on other older models also works on the newer models. I have a Gateway MX6437 and I've installed a modem driver that was supposedly for another Gateway model, an older model, and now it works--not that I needed it to work in the first place, but it bothered me that there was always that yellow exclamation mark in my system hardware profile.

[ventex4785]

Ok , im having this exact same issue, i have a MX6436, and ive tried installling both windows xp, and windows xp pro, and installed countless drivers, i have found only ONE that will load the driver and recognize the chip, however i still waasnt able to get the sound working, the tech support agent then reffered me to another driver, i still have not found a solution, this is the biggest pain in the asterisk ive ever had working with a system. i dont know what to do but continue searching for drivers....first gateway ive owned... and so far the biggest pile yet.

[GeekyChicky]

HA! Gateway is the WORST! They tell you to download the drivers for your notebook...they install and then code 10!!!!
I'll cut to the chase with the solution, but I could go on for HOURS about how bad they are! I wish we could all BILL them for our time and frustration! If this solution helps you, think about making a donation to our dog rescue (link below).
http://www.petfinder.com/shelters/midwestanimals.html

I took my n/b to the Geek Squad...after 3 hours they still did not have the sound fixed!!! After a little investigation (HA, months worth of investigation!! It's finally fixed!)

FOLLOW CLOSELY!

(ALSO: If you have been tearing your hair out over the PCI Modem, here is the driver. It is from Gateway (ick!) and will NOT list your model as compatible USE IT ANYWAY it works on the MX6436 model!

PCI Modem Driver- http://support.gateway.com/support/drivers...p;dscr=Gateway%

I also have the SmBus driver and Mass Storage Controller drivers for this model.

For the Conexant Ac-Link Audio Drivers/Realtek problem, here is the solution:

1. Install Realtek Audio driver: http://www.download3k.com/Realtek-AC-97-Dr...M_A404.exe.html
2. Reboot
3. Download and try to install (it will fail) the Conexant AC '97 audio driver. Here is the one from Gateway http://support.gateway.com/support/drivers...p;uid=194540439
(the Gateway AC '97 driver decompresses into the c:\cabs directory (make a note of that.)
4. Go to device manager, find the Realtek AC '97 audio item under “Sound, video, and game controllers”. Right click on it and select UPDATE DRIVER.
5. Select NO if it asks to connect to Windows Update, click NEXT.
6. Select “Install from a list of specific location” and click NEXT.
7. Select “Don’t search. I will choose the driver to install” and click NEXT.
8. UN-select “Show compatible Hardware”. Now, CONEXANT should show up under manufacturer because you tried to install the driver earlier.
9. Click on CONEXANT on the left, then select “Conexant AC-Link Audio” on the right and click NEXT.
The driver will install. It may ask you for the location of some files a couple of times, keep pointing it at the c:\cabs directory.
10. You may hear sound right away (I jumped!), if not reboot and you should hear the glorious windows music!