Help diagnose a crash

[diggy]

Hoping someone can help me understand this report and give me an idea about what went on. Basically, a user's machine crashed on him. He was editing a document in Word, and got the grey screen and "power off your machine" message. Here's the file he provided. Any help is appreciated


Fri Apr 13 15:35:30 2012
panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff80004da777, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x0000000005e3d000, CR3: 0x000000000a649002, CR4: 0x00000000000606e0
RAX: 0xffffff8013b81cc0, RBX: 0x0000000000000002, RCX: 0x0000000009000000, RDX: 0xffffff801a60c550
RSP: 0xffffff80f21f3d20, RBP: 0xffffff80f21f3d40, RSI: 0x0000000000000002, RDI: 0xfffbff801a605858
R8: 0x0000000000000000, R9: 0x000000001e40b17d, R10: 0x00007fff8428fe42, R11: 0xffffff80002d8220
R12: 0xffffff801a60c550, R13: 0x0000000000000000, R14: 0xfffbff801a605858, R15: 0x0000000000000000
RFL: 0x0000000000010282, RIP: 0xffffff80004da777, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000005e3d000, Error code: 0x0000000000000000, Faulting CPU: 0x0

Backtrace (CPU 0), Frame : Return Address
0xffffff80f21f39e0 : 0xffffff8000220702
0xffffff80f21f3a60 : 0xffffff80002c266d
0xffffff80f21f3c00 : 0xffffff80002d7a1d
0xffffff80f21f3c20 : 0xffffff80004da777
0xffffff80f21f3d40 : 0xffffff80004f2a08
0xffffff80f21f3d70 : 0xffffff80002fdf8f
0xffffff80f21f3de0 : 0xffffff80004f2b22
0xffffff80f21f3e90 : 0xffffff8000301b7f
0xffffff80f21f3ec0 : 0xffffff80002fa3e4
0xffffff80f21f3f30 : 0xffffff800030bb3c
0xffffff80f21f3f50 : 0xffffff80005caa7b
0xffffff80f21f3fb0 : 0xffffff80002d8363

BSD process name corresponding to current thread: launchd

Mac OS version:
11D50b

Kernel version:
Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 16859563106663
last loaded kext at 55056452833: com.apple.filesystems.smbfs 1.7.0 (addr 0xffffff7f807ef000, size 241664)
last unloaded kext at 1066806486264: com.apple.driver.AppleUSBEthernet 2.1.47 (addr 0xffffff7f80c25000, size 40960)
loaded kexts:
com.apple.filesystems.smbfs 1.7.0
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleHDA 2.1.7f9
com.apple.driver.AppleMikeyDriver 2.1.7f9
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.driver.AGPM 100.12.42
com.apple.kext.ATbuffer 7.1.8
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleMuxControl 3.0.16
com.apple.ATIRadeonX3000 7.1.8
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 513.20.19
com.apple.driver.AppleSDXC 1.1.4
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.3.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.1
com.apple.driver.AppleIntelCPUPowerManagement 167.3.0
com.apple.kext.triggers 1.0
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.DspFuncLib 2.1.7f9
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 4.0.3f12
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.driver.AppleHDAController 2.1.7f9
com.apple.iokit.IOHDAFamily 2.1.7f9
com.apple.iokit.IOAudioFamily 1.8.6fc6
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.kext.ATI6000Controller 7.1.8
com.apple.kext.ATISupport 7.1.8
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.3f12
com.apple.driver.AppleUSBBluetoothHCIController 4.0.3f12
com.apple.iokit.IOBluetoothFamily 4.0.3f12
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.3
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.3
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 412.2
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.3
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f3
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.19)
Bluetooth: Version 4.0.3f12, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500325ASG, 500.11 GB
Serial ATA Device: MATADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2

[doh123]

eh... probably something to do with a network share he was connected to... but its not always really obvious when its a kernel panic like that... it could be a bug, or bad hardware, or even just a memory problem.

I'm just guessing because of the smbfs at the top of the crash, which is Apple's replacement for Samba to connect to SMB networking shares.

[diggy]

eh... probably something to do with a network share he was connected to... but its not always really obvious when its a kernel panic like that... it could be a bug, or bad hardware, or even just a memory problem.

I'm just guessing because of the smbfs at the top of the crash, which is Apple's replacement for Samba to connect to SMB networking shares.

Okay, that does make sense - he said shortly before the crash that he was kicked off our share drive. Thanks for the input!

[doh123]

I've had weird problems with 10.7 and SMB shares... so its not surprising... I wish they'd have just stuck to using Samba which is more tried and tested since its what the rest of the non-Windows world uses.

[dmk2]

launchd crashes are quite common. Google "launchd crash" to see what I mean. If it happens again, check system.log and launchd-shutdown.log to see what process/program launchd was trying to launch when it occurred.

[qhn]

eh... probably something to do with a network share he was connected to... but its not always really obvious when its a kernel panic like that... it could be a bug, or bad hardware, or even just a memory problem.

....

This happened on me. One module went bad

cheers ...