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  1. #1
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    Default Alienware Team Media Thread

    Greetings NBR!

    The AW Tech Team is launching new instructional and teardown videos.

    We want to give you a channel to see the latest videos and an opportunity to request content from us.
    Here is how it will work. We will post new content here and monitor the requests and forward them to our team.

    ***We will not be able to get all of them, but will tackle as many as we can… ***

    Here is the direct link to our YouTube channel

    Index:

    o Alien FX Editor How To guide for your Alienware system - Link
    o Alienware M18xR2 Teardown - Removing the primary memory modules - Link
    o Alienware M18xR2 Teardown - Removing the primary hard drives - Link
    o Alienware M17xR4 Teardown - Removing the hard drives - Link
    o Alienware M17XR3/R4 GPU Swap - Link
    o Alienware M17xR4 Teardown - Removing the primary memory modules - Link
    o NVIDIA 3D Vision setup on the Alienware M17x R3 & R4 - Link
    o Alienware M14x R2 Teardown - Removing the memory and wireless card modules - Link
    o Basic Troubleshooting of BSOD errors - Alienware Live from the lab - Link
    o Troubleshooting No Power issues - Alienware Live from the Lab - Link
    o How to recover your original factory software using AlienRespawn - Lesson 1 of 4 - Link
    o Backup your data and recover your system using AlienRespawn - Lesson 2 of 4 - Link
    o Create a USB drive to recover your system with AlienRespawn - Lesson 3 of 4 - Link
    o Installing AlienRespawn on your Alienware system - Lesson 4 of 4 - Link
    o How to install Windows on an Alienware System - Link
    o Drivers for your Alienware Computer - Link
    o How to check the status of an Alienware Laptop at the Repair Depot - Link
    o How to check the status of a new Alienware order - Link
    o How to check the status of a Part Replacement - Link
    o Removing and Replacing the hard drive on Your New Alienware Aurora - Link
    o Removing and Replacing the optical drive on Your New Alienware Aurora - Link
    o Removing and Replacing the memory on Your New Alienware Aurora - Link
    o Removing and Replacing the video card on Your New Alienware Aurora - Link
    o Removing and replacing the hard drive on your Alienware M14x R2 - Link
    o Removing and Replacing the memory on your Alienware M14x R2 - Link
    o Removing and Replacing the battery on your Alienware M14x R2 - Link
    o Removing and Replacing the optical drive on your Alienware M14x R2 - Link
    o NVIDIA Optimus on Alienware Computers - Link
    o Troubleshooting No POST issues - Alienware Live from the Lab - Link
    o Troubleshooting No Boot issues - Alienware Live from the Lab - Link
    o How to run the fixmbr command to fix boot issues - Link



    Updated Sept 28th, 2012 | 11:00AM CST
    Last edited by Alienware-Mark_O; 28th September 2012 at 12:14 PM. Reason: Index Update
    Mark O
    Dell | Alienware Technical Support Alienware Arena
    Opening your case and/or replacing parts yourself does not void your warranty, check our disassemble videos on YouTube
    Quickest way to get support from Dell: Twitter via @AlienwareTech or Facebook.com/Alienware using the "message" link.
    I can't always reply to PM's, please for extra assistance use any of the Facebook and Twitter links

  2. #2
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    Default Re: Alienware Team Media Thread

    Frank L
    Dell | Alienware Technical Support Alienware Arena
    Opening your case and/or replacing parts yourself does not void your warranty, check our disassemble videos on YouTube
    Quickest way to get support from Dell: Twitter via @AlienwareTech or Facebook.com/Alienware using the "message" link.
    I can't always reply to PM's. For US and Canada, if you have any questions about upgrades contact us at alienwareupgrades@dell.com

  3. #3
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    Default Re: Alienware Team Media Thread

    Hey there, great to see such an active support from you guys. I'd like to ask a question in regard to what is stated in your descriptions.

    Dell Germany claims that opening my 18x, e.g. in order to replace the CPU heatsink myself, voids the warranty. Two reps I spoke to on the German AW tech hotline insisted I need to pay almost 200 EUR for a technician to do that for me. Would you be kind enough to clarify if this is really the case?
    ALIENWARE M18xR2 -- i7 3820QM, 16GB HYPERX 2133, 680M SLI, CRUCIAL M4 256GB x2 RAID 0, KILLER 1103
    ALIENWARE M14xR1 -- i7 2860QM, 8GB HYPERX 1600, 555M 3GB, CORSAIR FGT 120GB, KILLER 1103, 900p
    ALIENWARE M18xR1 -- i7 2720QM, 8GB HYPERX 1600, 580M SLI, INTEL 510 120GB, KILLER 1103

  4. #4
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    Default Re: Alienware Team Media Thread

    Cool, I'll be subscribe to that channel now. Glad that AW's now start to take action to those feedbacks, keep up the good work guys

    Edit: First request, I check on the channel and notice that there is no M14xR1 nor R2 teardown guide, and plus the R1 has been release for more than a year now, so it would be nice you can forward it to the team to make a Teardown guide for the M14xR1 & R2 please, thanks.

    M14xR1 : 2720QM : 8GB 1866Mhz : GT555M 3GB OC@800/1600/1080 v314.22 : 750GB : HD+ (900p) : Ultimate N 6205 : Win7 Pro 64x :
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  5. #5
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    Default Re: Alienware Team Media Thread

    Quote Originally Posted by DarkSkies View Post
    Hey there, great to see such an active support from you guys. I'd like to ask a question in regard to what is stated in your descriptions.

    Dell Germany claims that opening my 18x, e.g. in order to replace the CPU heatsink myself, voids the warranty. Two reps I spoke to on the German AW tech hotline insisted I need to pay almost 200 EUR for a technician to do that for me. Would you be kind enough to clarify if this is really the case?
    I'll come back to you at this one, let me find out

    Quote Originally Posted by CGSDR View Post
    Cool, I'll be subscribe to that channel now. Glad that AW's now start to take action to those feedbacks, keep up the good work guys
    Great
    Frank L
    Dell | Alienware Technical Support Alienware Arena
    Opening your case and/or replacing parts yourself does not void your warranty, check our disassemble videos on YouTube
    Quickest way to get support from Dell: Twitter via @AlienwareTech or Facebook.com/Alienware using the "message" link.
    I can't always reply to PM's. For US and Canada, if you have any questions about upgrades contact us at alienwareupgrades@dell.com

  6. #6
    Here we go again.....
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    Default Re: Alienware Team Media Thread

    They are taking my job

    Oh well. Now I don't have to break my stuff

    Thanks guy's

  7. #7
    falling in love..
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    Default Re: Alienware Team Media Thread

    Anyway we can transplant R2's LCD into M18x, I would love to see that happen.

    Alienware M17x R2 (Gaming DTR) : i7-920XM|16GB DDR3|5870 Mobility CrossFire|Samsung 840 Series 512 GB SSD|17.1" RGBLED WUXGA|7HP|Nebula Red
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  8. #8
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    Default Re: Alienware Team Media Thread

    This thread is a great idea. Thanks and +1 Rep to both of you.

    The videos are very well done. Great job to all involved with them. It's awesome that Alienware is doing this.
    Alienware M18x R1 v2.0 | Intel Core i7 3920XM @ 4.8GHz | NVIDIA GTX 680M SLI
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  9. #9
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    Default Re: Alienware Team Media Thread

    Yes thanks a lot for the videos will make tear downs even easier for a lot of people. +rep from me as well
    [B]
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  10. #10
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    Default

    Quote Originally Posted by Alienware-Frank_L View Post
    I'll come back to you at this one, let me find out
    Thanks. This is important to me. I am still not sure if to order a completely new m18x R2 w/ 680M SLI or simply buy the cards for my R1.

    If any user in the States can open their AW laptop without any penalty, and I can't to do that in Germany and am supposedly forced to pay 200 EUR for a technician, this is very unfair. I am perfectly able to open my M18x and replace the card myself.

    Quote Originally Posted by Alienware-Frank_L View Post
    I'll come back to you at this one, let me find out
    Thanks. This is important to me. I am still not sute if to order a completely new m18x R2 w/ 680M SLI or simply buy the cards for my R1.

    If any user in the States can open their AW laptop without any penatly, and I can't to do that in Germany and am supposedly forced to pay 200 EUR for a technician, this is very unfair. I am perfectly able to open my M18x and replace the card myself.
    ALIENWARE M18xR2 -- i7 3820QM, 16GB HYPERX 2133, 680M SLI, CRUCIAL M4 256GB x2 RAID 0, KILLER 1103
    ALIENWARE M14xR1 -- i7 2860QM, 8GB HYPERX 1600, 555M 3GB, CORSAIR FGT 120GB, KILLER 1103, 900p
    ALIENWARE M18xR1 -- i7 2720QM, 8GB HYPERX 1600, 580M SLI, INTEL 510 120GB, KILLER 1103

 

 
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