Alienware Sales Assistance Thread, Redux

[Dell-Bill_B]

Hi, all!

I'm happy to introduce 2 new members to NBR from the Dell/Alienware sales organization. This will be the thread they use to accept quote requests and customers in need of assistance. They may or may not go out and post on other threads, but if they do, it won't be to sell something. Rather, it will be to just participate in the conversation on behalf of Dell/Alienware as I do.

Rachid, screen name Rachid@Dell, is a bona fide sales manager. He is based out of Casablanca, Moracco. He is fluent in French, English and Spanish. He will be covering quote requests, order placement, and general sales issues for Canadian customers. Issue resolution is not his normal area, but as a manager, he has all the resources he needs available to help out Canadian customers. He is ready to jump in and help out starting now.

The other sales representative is a gentleman of some note around Alienware and Dell circles, and a personal friend of mine. He's an all around good dude named Rev.His screen name will be Rev@AW. Rev will be responsible for US customers needing quotes and assistance. The reality is he will need some help once we get rolling, and there will be folks added to help him out once we can gauge how much help he needs.

Rev is a rock and roll drummer of a bit of note in the Nashville area. Hit him up for YouTube links to him banging on the skins. I'm sure he'll be happy to oblige. You can find him on Twitter- @AskRevatDell, on Alienware Arena, and on his YouTube channel.

Without further ado, please join me in welcoming the fellas to NBR, and start posting your quote requests. Happy computing!

As a reminder, Dell-Bill_B is not in sales, cannot process sales quotes, and can only refer you to Rev or Rachid for sales related anything.

Here’s how the process will work-

If you are looking for help with a new purchase quote, or any general sales issues, please send a PM to either myself or Rev. In your PM, please include your first and last name, customer number if you have one, shipping address, email address and daytime contact number if this is for a system quote. For Canada orders, PM’s will normally go to me, and for US customers, Rev. Also post some sort of “sent you a PM” comment on this thread. If you need any other kind of assistance related to sales or order process, please PM one of us, and explain your situation. We may not be able to solve all customer care and tech support issues, but we will refer you to the appropriate team to help when we can.

Please feel free to post any other questions or concerns you may have. I will do my best to keep up. Thanks.

[Rachid@Dell]

Thanks Bill
looking forward to helping out where I can. I have resources available to help Rev and myself if we start getting a lot of volume, please bear with us as we learn the ropes.

we are happy to be invited to join the community.

my normal office hours are 9am to 7pm CST.
Rachid

[FiveEyedDuck]

Awesome, I need help with the pricing of an m17x that I'm thinking of ordering.The subtotal is $2024 but that's a bit over my budget.Can you please help me out with the price.
P.S Welcome to the forums

[Mr. Fox]

Glad you are here Rachid! Welcome to NBR. +1 Rep.

Rev, when you are here live on the thread, please send me a PM to let me know.

[SkittlesXD]

Welcome to NBR

Q: How does this new system work with quote requests?

Q: Any idea when/if the 750gb seagate momentus xt hybrid drive will be available in the M17x?

Q: Can we use this thread for quote requests on Dell computers as well as AW?

[Starborn]

Welcome to NBR

Q: How does this new system work with quote requests?

I'd like to repeat this request. Without a clear procedure, this can only lead to chaos. I'm waiting to buy, but I'd like to know the process.

Thanks.

[FiveEyedDuck]

I'd like to repeat this request. Without a clear procedure, this can only lead to chaos. I'm waiting to buy, but I'd like to know the process.

Thanks.

Same here.
Merci

[Ithian]

That's really awesome of you guys to offer your services here on the board. Agreed with the above posts concerning quote request formatting and look forward to the assistance. Cheers.

[bigtonyman]

Welcome to NBR!! Always good to see more Alienware guys around.

[SlickDude80]

welcome! Rachid and Rev!