Alienware Sales Assistance Thread, Redux

[Rev@AW]

how about a quote on when your getting 680m's for an r1.

I reached out to one of my guys down in Miami and should have some information for you on Monday as to what is going on with those cards. That's about all I have at the moment. Get back to you on Monday though.

[nizmoz]

Love how rev is ignoring me Not trying to Assist me. Great customer service there. Be warned guys.

[Alpine7907]

Just to weigh in on turn around times, I pm'd Rev last night and had a response waiting for me this morning that my quote was in the works. So far my response time has been great, if nothing else to keep me informed.

[katalin_2003]

Love how rev is ignoring me Not trying to Assist me. Great customer service there. Be warned guys.

Resend your PM as Rev said above.

[johnksss]

I reached out to one of my guys down in Miami and should have some information for you on Monday as to what is going on with those cards. That's about all I have at the moment. Get back to you on Monday though.

thanks for the info.

Love how rev is ignoring me Not trying to Assist me. Great customer service there. Be warned guys.

Better get that sager then!

Resend your PM as Rev said above.

nah, im thinking sager is a better fit for him...

[Rev@AW]

Love how rev is ignoring me Not trying to Assist me. Great customer service there. Be warned guys.

My apologies, I did not mean for you to think I was ignoring you. I had already addressed your concerns through my previous post.

We are discussing with our leadership the possibility and justifications for promotions that make sense for both customers and Dell. We can still provide you with the best quotes we can find, so feel free to keep reaching out to us.

This was to address your post about the 25$ discount that you were upset with and to an extent I agree with you. 25$ off of a 3K+ system is not a lot.


[/QUOTE]
Secondly to address the turnaround time for quotes. The other day I posted that we were having some delays in getting back to some of you. If you have not received a quote from me please re-send your PM and I will re-submit it using our new process. This is for US customers that go through me and should not effect Rachid@dell in any way. We are continually trying to build the forum project internally and are coming up with some new ways to handle quotes to get them out in a more efficient manner.[/QUOTE]

This was to address the issues that were being raised around turnaround times and how long it was taking you to get a quote.

My team is doing everything we can to get you all something that you can be proud to use and in a cost effective way.

I am more than happy to continue to help you if you are deciding that you don't want to go with Samsung or Sager and would rather have an Alienware. Please re-send your quote request and I will get it over to my guys.

Again my apologies for your feeling like you were being ignored

Rev.

[Persona]

It's nice to see that Alienware has people on here who are willing to help us get the best deal possible. I can't wait until the 680Ms are back in stock so I can put my configuration together and start getting quotes.


Cheers

[56k]

OMG the wait for 680s to come back is just TERRIBLE :banghead:


Rev or rachid...any word on a Rep in Japan?

[Rev@AW]

It's nice to see that Alienware has people on here who are willing to help us get the best deal possible. I can't wait until the 680Ms are back in stock so I can put my configuration together and start getting quotes.


Cheers

Thanks, I'm happy to be here and be a part of this awesome community.

Hey guys, No word yet on the 680's. I am waiting on my man Tim to get into the office.

i just got done combing through all of my PM's this morning. You guys are really hungry for some Alienware huh!

If you need me just hit me up. If you don't hear back from me immediately I will also be logged in around 12 to make sure I get any PM's that are sent.

Thanks and keep reaching out,
Rev.

P.S. My office hours are 7am-4pm CST and am out of the office on the weekends.

[jninth]

@Rev I sent you a PM!

-Thanks ahead of time!