Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

[Allan @ Alienware]

Hi, I am Allan, Sr Sales Coach at the Alienware Facility for US and CA customers. The idea of this thread is to help you better choose your new system live! Provide step by step assistance by me or one of the agents in my group by giving you the technical explanation/recommendation. We can assist you find the best upgrades for your new or already existing Alienware.
We have received many customers who purchase computers they are not completely satisfied with the setup they purchase and therefore we wanted to try and reach customers before they purchase to ease their process and help them get what they truly need and want. To build right Alienware system to fit your needs in every possible way and to get the correct upgrades for your existing system.
We work in conjunction with Alienware tech support based off Costa Rica. We are backed with our technical expertise.
I will do my best to answer all your questions in a prompt manner.

We can help you find the right upgrade for your system and help you extend your warranty if necessary!

No PMs please, only through email to keep track and avoid confusion.

Send your inquiry to: Allan_Mora AT dell DOT com
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[Rishwin]

Sadly the fact remains that you're relying on existing "Alienware technical support" to provide help, and it's well established that most members here know more about the Alienware specs & range than they do. Customers aren't satisfied, because the sales & tech teams barely know the products at all.

The amount of things I've heard come out of a Dell tech support's mouth... I'm surprised they even managed to find a job which USES computers, let alone selling or troubleshooting them.

[Allan @ Alienware]

Sadly the fact remains that you're relying on existing "Alienware technical support" to provide help, and it's well established that most members here know more about the Alienware specs & range than they do. Customers aren't satisfied, because the sales & tech teams barely know the products at all.

The amount of things I've heard come out of a Dell tech support's mouth... I'm surprised they even managed to find a job which USES computers, let alone selling or troubleshooting them.

It’s free and additional assistance to any buyer interested, or someone thinking on buying one of the near coming systems. It is an extra, to the ones who welcome an extra effort on our end. As we can also help you with the complete technical explanation of your inquiry.

[Threshold]

Personally, I appreciate the extra effort, and it's definitely something that might help push me towards an Alienware in the future. And the hint of a lower price doesn't hurt either.

Unfortunately for you guys, that won't be this upgrade cycle. But, again, glad to have you here, and welcome.

[bigtonyman]

It’s free and additional assistance to any buyer interested, or someone thinking on buying one of the near coming systems. It is an extra, to the ones who welcome an extra effort on our end. Not to leave out that our prices could even go lower than the ones we have online to better assist new comers.

Welcome to the forums, glad to see another official presence alienware here.

[CGSDR]

Sadly the fact remains that you're relying on existing "Alienware technical support" to provide help, and it's well established that most members here know more about the Alienware specs & range than they do. Customers aren't satisfied, because the sales & tech teams barely know the products at all.

The amount of things I've heard come out of a Dell tech support's mouth... I'm surprised they even managed to find a job which USES computers, let alone selling or troubleshooting them.

Kinda agree, because 8 out of 20 times that I contact the tech support last year, 8 of them doesnt know that Alienware is a High performance gaming laptop, and there method of figure and fixing the problem is purely Dell Laptop, while 3 of that 8 doesnt know that Alienware's GPU run hot, and not trusting the customer when they telling truth like the CPU is near overheat and needing a tech support to come to repaste the CPU/GPU, this is what I am truly frustrated on the service some Dell support are providing.

Anyway, still it is good that more and more representative from Dell/Alienware are coming up for feedback

[Mk017]

It’s free and additional assistance to any buyer interested, or someone thinking on buying one of the near coming systems. It is an extra, to the ones who welcome an extra effort on our end. Not to leave out that our prices could even go lower than the ones we have online to better assist new comers.

that's great. will be in touch soon

[Lp18]

Hey Allan @ Alienware I know what I m about to say doesn't has nothing to do with the post content and I apollogyze right now.

Since you are sales assistance from alienware of US and Canada, which are the biggests consumers and sellers countrys, including US, alienware home country I need to ask you why isn't there a website of Alienware to my home country Portugal, I know I m maybe asking for personal company stuff but, there is Spain's alienware website and it doesn't makes sense if you sell there and not here.

I know people that would buy alienware in Portugal in an instance if you sell it here they way you sell in other countrys, you tryed once but it was on retaillers stores and nobody enjoyed because we couldn't customize it.

Once again I apollogyze for the inconvenience of asking such thing in such post but I have this question for a long time.

[Allan @ Alienware]

Hey Allan @ Alienware I know what I m about to say doesn't has nothing to do with the post content and I apollogyze right now.

Since you are sales assistance from alienware of US and Canada, which are the biggests consumers and sellers countrys, including US, alienware home country I need to ask you why isn't there a website of Alienware to my home country Portugal, I know I m maybe asking for personal company stuff but, there is Spain's alienware website and it doesn't makes sense if you sell there and not here.

I know people that would buy alienware in Portugal in an instance if you sell it here they way you sell in other countrys, you tryed once but it was on retaillers stores and nobody enjoyed because we couldn't customize it.

Once again I apollogyze for the inconvenience of asking such thing in such post but I have this question for a long time.

I currently live in Costa Rica and we go through the same problem. We don’t have an Alienware website, of course we are a smaller country than Portugal. The answer goes back to Marketing and the studies they do with the brand. Also, country regulations and taxes that might make it less attractive for the company to do business in certain countries. That’s what might be holding back Alienware from promoting and selling in Portugal. I will do a deeper search to see if I can find more concrete answer.
We have sold systems to customers overseas but they ship them to curriers based on the US and the customer is responsible for their shipping rates and import tax from their respective country.

Welcome to the forums, glad to see another official presence alienware here.

Thank You guys for the welcoming, I am here to represent Alienware, more specific in the sales Area. I have been in the company for many years since it was Alienware before DELL. I have worked my way up from Level 1 on the phone troubleshooting computers to Sr Sales Coach today. I will be happy to answer any question related to sales since its my area now and guide people in the right direction as far as new purchases, returns, availability of stock, etc.
Also this is a good opportunity for anyone who wants to take advantage of the technical explanation we can provide you.

[Lp18]

I currently live in Costa Rica and we go through the same problem. We don’t have an Alienware website, of course we are a smaller country than Portugal. The answer goes back to Marketing and the studies they do with the brand. Also, country regulations and taxes that might make it less attractive for the company to do business in certain countries. That’s what might be holding back Alienware from promoting and selling in Portugal. I will do a deeper search to see if I can find more concrete answer.
We have sold systems to customers overseas but they ship them to curriers based on the US and the customer is responsible for their shipping rates and import tax from their respective country.

Yeah I understand thank you anyway from your concern with the matter good to know that someone has the same situation has I.