Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

[TaintedMeat]

Well I've been waiting for a reply to get a quote for the M18x since the start of this since X-fire wasn't able to be quoted, before he stopped the first time I got a quote for $200 off of the M17x which I'm not even buying. Guess its time to drop $3,700ish for this cause I haven't been able to get any discounts by calling either. I'm not obligated to get one from Allan, but I would be lying if I said I wasn't dissapointed since I waited so long and got my hopes up lol.

[Allan @ Alienware]

Hello everyone. We will be closing this thread to re-open with a different set of options for everyone.
We have had a very high volume of emails with all types of requests and we want to channel everything properly. Therefore we will be opening one or two separate threads to avoid confusion and be able to help everyone in a more orderly manner, this will also allow us to have a much faster response time when it comes to your inquiries.

Anyone who is already working with us through email. We will continue working to get your inquiries going and help as much as we can. If you have anything pending from us, just follow up with me via email at Allan_Mora at Dell .com

Thank you all and see you soon.

[sjefferson]

Hello everyone. We will be closing this thread to re-open with a different set of options for everyone.
We have had a very high volume of emails with all types of requests and we want to channel everything properly. Therefore we will be opening one or two separate threads to avoid confusion and be able to help everyone in a more orderly manner, this will also allow us to have a much faster response time when it comes to your inquiries.

Anyone who is already working with us through email. We will continue working to get your inquiries going and help as much as we can. If you have anything pending from us, just follow up with me via email at Allan_Mora at Dell .com

Thank you all and see you soon.

i sent you an email and i have received no response yet.
does that mean i have to start over when you start the new thread?

[Mr. Fox]

Thread closed... Thanks, Allan for all the assistance that you and others on your team have provided with new system orders.

[allenpf0413]

Made the purchase on May 7th. Order number is 9913279XX. Have been very patient and waited the credit refund for almost two months. But still, no credit refund in my cc account. Recently sent two emails to Allan asking about the refund, but no response.

What can I do with this now? Please help.

[Peter]

Ah now there are few more Alienware Rep. part of NBR, So you will get contact sooner as they are very helpful

[katalin_2003]

This thread has been reopened as a result to allenpf0413's issue.

[allenpf0413]

UPDATE: Still, no one contacted me..

[Optimistic Prime]

UPDATE: Still, no one contacted me..

Hi allen,

Have you tried contacting one of the Alienware reps on the forum? I'm not sure, but this thread may not be "on their radar" so to speak since it was closed.

I hope your issue is resolved soon.

[allenpf0413]

Thank you. I will try to contact the reps on the forum.

Hi allen,

Have you tried contacting one of the Alienware reps on the forum? I'm not sure, but this thread may not be "on their radar" so to speak since it was closed.

I hope your issue is resolved soon.

The associate in the forum didn't respond to me either.... Can someone please help?

The only way left for me seems to be disputing through my AMEX card...