Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

[gadgetjunky]

Hi Gadget, please send me an email with your feedback. To see if I can do anything to make it better.

Sorry to hear you didn't have a good experience. Our goal with this is to help you grow and thrive with your purchases.

Please let me know.

Also if anyone has any concern about their orders, placed with us or dell directly. Send me a line.
I will help as much as I can, and If I don't have an answer, Ill find one.

It's "all good". I got my m17x on friday and got a decent discount over the phone. It may just have been bad timing. I waited 10 days for a quote, then quotes were suspended and my old laptop was dying on me. ALIENWARE FOR LIFE NOW, so I'll hit you up for my next system. Sorry if I sounded negative, I just saw others and I wanted to speak out a little.

Thanks for offering this service and I'm still following this to see what the new structure is.

[Hookerlips]

Shout out to Allan and crew- LOVING the new lappy. Thanks again. Might not need a new laptop again for some time but would do it again.

[aj.jain]

still waiting to hear from allan... my email is ne****@gmail

I guess he is gonna reply on monday now!

[allenpf0413]

It has been 23 days since the transaction was posted in my credit account. No credit back up until now.... Emailed Juan No response.. Please help...

[dadealus]

Just sent you email regarding M17x: from xe***ga@gmail.com

Thanks

[Allan @ Alienware]

I will be checking on the status of all orders today when I get to the office. It shouldn't take so long.
If we have something pending with you, please send me an email to track it better.

[aj.jain]

I will be checking on the status of all orders today when I get to the office. It shouldn't take so long.
If we have something pending with you, please send me an email to track it better.

I already did.!
See one from anmol03jain@gmail.com .

[Lanscaper]

I sent in a quote request just over a week ago. Any chance of a reply in the near future?

Thanks!

[beccarte]

I've been considering purchasing an Alienware in lieu of the Clevo I have ordered due to the 7970M situation. I called and quoted the Mythlogic price for the Clevo I have ordered (~$2070) to the sales reps and told them I need the laptop soon for my research so I am considering Alienware. I asked if they would be nice enough to offer me their best possible pricematch so that I could consider whether I would be able to switch. The Dell sales rep used their online system configurator and quoted me the exact price I could have gotten by ordering online...
Not to be deterred, I emailed the sales rep that Allan referred me to. I explained the situation to him again (penniless PhD student, dead current laptop, etc.) and asked him to please give me an attractive discount to make me consider switching to Alienware. He promptly offered me a configured M17x system that is the "same" as the Clevo (with 32gb mSATA instead of the 128gB solid state drive, with a lower-resolution screen) with a $50 discount. This is not attractive considering I would be spending $2200 for a computer that is not as good and does not include an SSD and would require a $150 screen upgrade. I am also rather insulted by their paltry offered discount as I have heard of people getting 17-25% off of their systems on this forum.
I am now thinking I will just stick with Clevo and wait it out, even though I really need a laptop soon for my work. Does anyone have any advice?

[Allan @ Alienware]

It has been 23 days since the transaction was posted in my credit account. No credit back up until now.... Emailed Juan No response.. Please help...

Hi Allen, please send me an email to check your account. Include the order number. I know Juan has been out for a couple days on vacation maybe that is the reason why you did not get a response.