Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

[steviejones133]

Just PM'd you about this Bill and then caught your post updating the stance regards to EMEA.....messages crossed in cyberspace!

[MrD1sturbed]

Allan just shot you a quote request for M14x R2. Thanks in advance!

[zacek]

Hi Allan and team

I sent you an update for my qoute yesterday, si there any update? my email start with "axel_"

I know you guys very busy but I'm ready to set my order is my first Alienware.. yay!

Thank alot for your hard work!

[.Dave.]

We have identified a situation with the M14xR2 wherein a very, very low number of orders managed to ship with the wrong SSD. We have already corrected the root cause. We are working to identify affected customers and will make every effort to reach out proactively to correct the problem. If you are an affected customer, and we have not yet reached out to you, please send an email to awcc-l3@dell.com. We will work to correct this as quickly as possible.

That's the official company statement. The numbers are so low, there's no need to get worked up. Just wait until yours arrives. If you ordered an SSD, it should be a SATA3 model. It doesn't necessarily have to be from Samsung, but that's one of the drives we qualified for the system, and the one that seems to be shipping for now. If you did not receive SATA3, and you ordered one, then the above message is for you.

Thanks Bill. I really wasnt getting worked up. I just wanted to see if you found out anything.

Since I am still waiting on Allan to get back to my quote, and before I ordered, was curious if that was indeed a Samsung 830 as it's specs are pretty decent

Otherwise, I would just order the M17 with the cheapest drive and buy the drive from Amazon ...

Just looking for the best option before I order is all was trying to do

Thanks again.

Dave

[Dell-Bill_B]

Thanks Bill. I really wasnt getting worked up. I just wanted to see if you found out anything.

Since I am still waiting on Allan to get back to my quote, and before I ordered, was curious if that was indeed a Samsung 830 as it's specs are pretty decent

Otherwise, I would just order the M17 with the cheapest drive and buy the drive from Amazon ...

Just looking for the best option before I order is all was trying to do

Thanks again.

Dave

The 'worked up' reference was a preemptive strike for those inclined to pick up the phone and suffer through phone menus and hold times. The problem will be ancient history by the time your system arrives, my friend.

[blackhat840]

Thank you to Allan and his team, plus a very nice and knowledgeable service tech from Alienware! Just a bit complicated on my end, but gonna be well worth it.

[Kammander]

How long does it normally take for Allan to respond to your email with price?

I'm interested in a Alienware M17 with 7970M option.

[Devianti]

How long does it normally take for Allan to respond to your email with price?

I'm interested in a Alienware M17 with 7970M option.

I think he's striving to go for same-day response but it wouldn't surprise me if he's snowed under with a lot of requests via email! Hang in there - it'll all be good soon.

[ZACK02]

Why I can't send PM's to Allan? can you or someone of ur team give an email or something?

[heyaldrin]

Thanks for all your help Allan! Can't wait to get my laptop! Sorry you're so busy