Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

[Rainmaker825]

He hasn't popped up yet today from what I can tell.

[Allan @ Alienware]

Shout out to Allan for his excellent customer service and attention to detail.

I'm very please how how my transaction went.

Thank You! Im still trying to cover some ground on the requests as quick as possible without mistakes

Also, I am trying to set up a small team of agents who will be able to log in here a couple hours a day to answer quick questions anyone might have.

I will continue with the quotes and the customer contacts.

To the ones I have not replied, I see your emails comming in every couple minutes, will get to them today if possible.

Thanks,

Allan

[.Dave.]

Thank You! Im still trying to cover some ground on the requests as quick as possible without mistakes

Also, I am trying to set up a small team of agents who will be able to log in here a couple hours a day to answer quick questions anyone might have.

I will continue with the quotes and the customer contacts.

To the ones I have not replied, I see your emails comming in every couple minutes, will get to them today if possible.

Thanks,

Allan

Allan ... THANK YOU for all of your help!

If anyone is sitting on the fence, I HIGHLY suggest that you give Allan an email and allow him to assist you!

But please, give the man time to respond I can only imagine how many emails and quotes he is dealing with!!


Dave

[Exposed88]

Thanks a lot Allan for your help.

Just got done making a purchase with Allan, he's awesome.

[Rainmaker825]

Looking forward to a m17x. My xps m1530 finally crapped out again. Gotta see what I can do to fix it up.

[Allan @ Alienware]

***Reminder***
Your email should include the following:
Full Name:
Shipping Address:
Phone Number:

System configuration you would like, or your saved card on the website (Email linked to that cart)

I will be creating some more quotes tomorrow before comming in to work from home in order to continue the response as quick as possible.

Update: No Ivy Bridge yet :-(

If your email is about general questions or would like one of us to guide you through the technical part of setting up your new system, just send us your phone number and best time to call.

[Brabostaan]

Didnt read everything but I guess the "service" is for CA and US only?

[steviejones133]

Didnt read everything but I guess the "service" is for CA and US only?

Yep. Seems so thus far. I have someone on the case though - looking into the possibility of extending this type of "scheme" for those outside Allan's catchment area.....would be good if we could get a similar system to Allan's set up for EMEA customers. Will keep this thread updated with progress.

Great work for CA & US though Allan, keep up the good work!

[SGD]

thanks for the heads up allan, looking forward to your reply. very cool a company like AW will hang with us on forums like nbr

[Dell-Bill_B]

^^^^^
If you purchase a computer from me, and you don't receive it. I'll send it for free.


Guys, I need to apologize for the hold up on some requests. I had to make a couple phone calls to help new owners, not to mention a meeting in the afternoon which slowed me down a bit. I will be working extra tomorrow to finish all the requests in a timely manner.

I am out for tonight. Goodnight every1!

haha. Welcome to the overwhelming world of social media, Allan. Great to have you around. You are going to have to scale some heads in to help you (as I saw you mentioned in a subsequent post already). But in the meantime, forgive me for laughing. It makes me feel better to have someone join me in the awesome world of customer engagement and infinite work streams.

Yep. Seems so thus far. I have someone on the case though - looking into the possibility of extending this type of "scheme" for those outside Allan's catchment area.....would be good if we could get a similar system to Allan's set up for EMEA customers. Will keep this thread updated with progress.

Great work for CA & US though Allan, keep up the good work!

Just to update all on this. Allan's boss is looking at this now. I think he sees the value in NA, so hopefully he can get that point across to his counterparts in EMEA.