Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

[katalin_2003]

Hello Allen, I sent you an email for a price quote but I got a failure email back from yahoo saying the email was undeliverable? Is there an alternate email you can be reached at?

Hello, brancarr. Please see post #22 of this thread.

[kohcarlon]

Allan, please help me with my problem. i'm planning to order the m14x r2 right after more interesting announcements are made(you know what i mean) and i also want to have huge and helpful discounts because my budget is limited. i know you are just the person who can give me that. the problem is, i'm living in the philippines and my uncle will be the one who will order the laptop using his dell account. i'm supposed to give him the configuration i want and find the discount because he can't do that for me. if i send you the configuration, can you give me some kind of code so that he can apply it by himself? btw, the reason why i ask my uncle to order for me aside from shipping problems is because he will travel here around june so i can receive my laptop right away and also i'm going for the 12 months special financing. we're not financially stable but i want an alienware so please give me great deals. thank you.

[buster_hymen]

I ordered my m17x on April 5th and it sat "In Production" until today. Now it says "Cancelled". I have been given the run around by Dell so much. People telling me they will call me back, and they dont. A sales rep gave me his extension to call for an update, I called every 15 minutes and he would not pick up. I left him 4-5 voicemails but never had my calls returned. One girl told me that they won't have to cancel my order and that she will call me back to let me know what they are going to do, the next day I get a call back from some guy telling me they have to cancel it. Give me a straight answer Dell. That is all I want. Tell me what you are going to do for me, and then DO IT.

I know my problem is that I keep calling customer service and just keep getting people in India who have no idea what is actually going on. Allan, I am giving you a chance to restore my faith in Alienware/Dell. I am going away for a few months starting at the beginning of May and I was hoping that I would have this laptop before I left as it would be my main source of entertainment and communication.

Thanks Allan, and I really hope to get a PM from you soon.

[steviejones133]

I ordered my m17x on April 5th and it sat "In Production" until today. Now it says "Cancelled". I have been given the run around by Dell so much. People telling me they will call me back, and they dont. A sales rep gave me his extension to call for an update, I called every 15 minutes and he would not pick up. I left him 4-5 voicemails but never had my calls returned. One girl told me that they won't have to cancel my order and that she will call me back to let me know what they are going to do, the next day I get a call back from some guy telling me they have to cancel it. Give me a straight answer Dell. That is all I want. Tell me what you are going to do for me, and then DO IT.

I know my problem is that I keep calling customer service and just keep getting people in India who have no idea what is actually going on. Allan, I am giving you a chance to restore my faith in Alienware/Dell. I am going away for a few months starting at the beginning of May and I was hoping that I would have this laptop before I left as it would be my main source of entertainment and communication.

Thanks Allan, and I really hope to get a PM from you soon.

Allan wont be able to PM you and vice-versa until you have full forum priveledges. This means that you have to make a few posts on the forum before you get access to send and receive private messages.

If you have emailed him directly, hopefully he (or someone from his department) would get back to you via your personal email address and not here on NBR.

[buster_hymen]

Thanks. I emailed Allan directly. I didnt realize that you couldn't PM right away.

[steviejones133]

No problem. Just thought you might have been sat waiting for a PM when you wouldnt be able to receive one just right now. Hope you get things sorted.

[GearsPowered]

I ordered my m17x on April 5th and it sat "In Production" until today. Now it says "Cancelled". I have been given the run around by Dell so much. People telling me they will call me back, and they dont. A sales rep gave me his extension to call for an update, I called every 15 minutes and he would not pick up. I left him 4-5 voicemails but never had my calls returned. One girl told me that they won't have to cancel my order and that she will call me back to let me know what they are going to do, the next day I get a call back from some guy telling me they have to cancel it. Give me a straight answer Dell. That is all I want. Tell me what you are going to do for me, and then DO IT.

I know my problem is that I keep calling customer service and just keep getting people in India who have no idea what is actually going on. Allan, I am giving you a chance to restore my faith in Alienware/Dell. I am going away for a few months starting at the beginning of May and I was hoping that I would have this laptop before I left as it would be my main source of entertainment and communication.

Thanks Allan, and I really hope to get a PM from you soon.

I feel for you brother.
The sales reps I've dealt with the last week or so have made me question to business ethics of this company, and has testing my sanity to the limits.


[Tin Hat] Secretly I think it's mind games they play with us to make us spend more [/Tin Hat]

I sent Allan an email to see if he can help out, I'll be sure to let you know how things go when he gets back to me :]

[5speed]

Made an account just so I could say that I e-mailed Allan about a M17x. Look forward to hearing back to what he says. And after looking at what the other Dell poster "Dell-Bill_B" has been posting I'm very excited to hear back.

I recently had a Refurbished Asus G73jw which I returned because it still had some problems. Got the Asus G74sx which got stolen from my house along with a bunch of other things But I suppose the goods news from that is once I get the insurance money back probably next week I'm going to get a new Daptap or Lesktop (haven't decided on a good name yet) with the 7970m in it. Can't wait

These forums have been a great source of information keep up the work guys. And special thanks to the Alienware/Dell guys for helping and contributing.

[ciddireblackire]

Shout out to Allan for his excellent customer service and attention to detail.

I'm very please how how my transaction went.

[SGD]

sent Allan an email.