*M17xR3 & M18x* Internal Speakers not working after using Optical/external audio out

[krazor8]

i got mine replaces a lil over a month ago, and it works fine now... idk wat happened, just ed up then started working

[Imoq]

Don't have much to add other than a "me too", as I explained on this thread:

M17x R3 clean reinstall, no audio? (using updated drivers)

tl;dr: my system's sound was working perfectly, mother board fried, got a replacement and the new one doesnt' want to play sound in the speakers, just in the earphones.

Will call Dell on Monday :X

[krazor8]

Don't have much to add other than a "me too", as I explained on this thread:

M17x R3 clean reinstall, no audio? (using updated drivers)

tl;dr: my system's sound was working perfectly, mother board fried, got a replacement and the new one doesnt' want to play sound in the speakers, just in the earphones.

Will call Dell on Monday :X

ur promblems is either the pin insode one of the jacks is stuck or the part of the mobo that has the jacks on it has a short, my problem was the latter, got it replaced, works fine

[vads24]

I simply dont understand. Everyone of you seem to be content with the motherboard replacement. Are you telling me that once the motherboard is replaced your are once more able to use your optical/external audio output jack without causing the problem to reccur?

If I were you I would just insert the Toslink over whatever it is even with the bare motherboard. And make the engineer right sit there and figure out why this is happening again. If every single person simply just does this and repeatedly forces Dell to initiate motherboard change..then we could perhaps finally force Dell to do something about this.

How many times will they keep changing motherboard until the decide to issue a new replacement or fix the mother freaking board or IDT software? Is it such a mind boggling affair for Dell to address? Maybe it is something more serious that what it looks like ...who knows? Its very strange they havent addressed this.

And what about those who received laptops recently in the last one month.Has there been any complains? Those with replacement motherboards may have a higher likelihood of still having this potential problem because it may be a refurb mother board. Not a new revision etc.

Finally....are there anyone out there in Notebookreview.com who have used the optical/external audio out put and NOT SUFFERED FROM THIS PROBLEM!

ANYONE! Is this affecting 100% of all Alienware M17x R3 productions? If you are just accepting a motherboard with the potential problem that akin to Dell covering your warranty with another defective motherboard. Why would you accept that solution? Thats unethical of Dell and amounts to deception.

This also mirrors the same solution the gave for various systems suffered due to Nvidia GPUs failing after sometime due to bad die material in 2008/9. There was a massive litigation initiated against Dell. Dell had to pay out to the customers in US. But to the rest of the customers worldwide they simply added 1 more year to the warranty specifically for failure arising from the GPU failure.

However their solution for those notebooks within warranty was to simply replace the motherboard when the GPU fails. And these motherboards had the same batch of potentially failing GPUs as well.

I am not surprised that they are doing the same now. After changing the motherboard, are you expected never to use the optical output jack? Is this the solution from Dell.

Where are those Dell people who always hang out here in Notebookreview. Perhaps some of you in the states can fax an explicit detail of this matter to the corporate office.

Seems like Dell is consciously ignorant and adamant in refusing to solve this problem because they hope most customers wont use it and also people will get fed up and never use these jacks.

I think they dont want to declare the problem because there will be a massive recall to change motherboards. But why are they not changing the design if this is a matter of stuck pin or faulty jack and preventing further cases. This is called cheating when you know your motherboard is defective and yet you push it for sales.

[krazor8]

I simply dont understand. Everyone of you seem to be content with the motherboard replacement. Are you telling me that once the motherboard is replaced your are once more able to use your optical/external audio output jack without causing the problem to reccur?

If I were you I would just insert the Toslink over whatever it is even with the bare motherboard. And make the engineer right sit there and figure out why this is happening again. If every single person simply just does this and repeatedly forces Dell to initiate motherboard change..then we could perhaps finally force Dell to do something about this.

How many times will they keep changing motherboard until the decide to issue a new replacement or fix the mother freaking board or IDT software? Is it such a mind boggling affair for Dell to address? Maybe it is something more serious that what it looks like ...who knows? Its very strange they havent addressed this.

And what about those who received laptops recently in the last one month.Has there been any complains? Those with replacement motherboards may have a higher likelihood of still having this potential problem because it may be a refurb mother board. Not a new revision etc.

Finally....are there anyone out there in Notebookreview.com who have used the optical/external audio out put and NOT SUFFERED FROM THIS PROBLEM!

ANYONE! Is this affecting 100% of all Alienware M17x R3 productions? If you are just accepting a motherboard with the potential problem that akin to Dell covering your warranty with another defective motherboard. Why would you accept that solution? Thats unethical of Dell and amounts to deception.

This also mirrors the same solution the gave for various systems suffered due to Nvidia GPUs failing after sometime due to bad die material in 2008/9. There was a massive litigation initiated against Dell. Dell had to pay out to the customers in US. But to the rest of the customers worldwide they simply added 1 more year to the warranty specifically for failure arising from the GPU failure.

However their solution for those notebooks within warranty was to simply replace the motherboard when the GPU fails. And these motherboards had the same batch of potentially failing GPUs as well.

I am not surprised that they are doing the same now. After changing the motherboard, are you expected never to use the optical output jack? Is this the solution from Dell.

Where are those Dell people who always hang out here in Notebookreview. Perhaps some of you in the states can fax an explicit detail of this matter to the corporate office.

Seems like Dell is consciously ignorant and adamant in refusing to solve this problem because they hope most customers wont use it and also people will get fed up and never use these jacks.

I think they dont want to declare the problem because there will be a massive recall to change motherboards. But why are they not changing the design if this is a matter of stuck pin or faulty jack and preventing further cases. This is called cheating when you know your motherboard is defective and yet you push it for sales.

ive done all that, unplugged, replugged, many many times.. cant get it to happen again

[gabrielmmk]

SERIOUS SIMPLE FIX


This is what i did and it somehow worked....:

Unplug headset
Disable all audio drivers
Turn off computer
Turn on computer
Enable audio drivers
Turn off computer
Blow into your audio inputs ( Seriously do this it didnt work without doing it)
Turn on your computer


DONE


I was like WEWTTTTTT


THIS IS MY FIRST POST EVER ON A FORUM AND IF I GET REPLYS I WILL POST MORE FIXES ON ALIENWARES SYSTEMS AND OTHERS

[Mr. Fox]

Has anyone else actually tried this ^^^^^^^ when nobody was around to laugh about blowing into the audio input jack?
(That step doesn't make any sense, but if you're desperate to get speaker output I suppose anything is worth a try, LOL.)

[krazor8]

Has anyone else actually tried this ^^^^^^^ when nobody was around to laugh about blowing into the audio input jack?
(That step doesn't make any sense, but if you're desperate to get speaker output I suppose anything is worth a try, LOL.)

i did it worked a lil, but it came back soon after

[dookie11]

Hmm...Surprised that this thread is still alive n kickin'.

Not sure what problems you're all experiencing, but I do notice that the speakers get quieter after I unplug my headphones from the jack. Or, maybe my head/ears are playing tricks on me cuz my headphones are so much more bassy/trebly than the speakers on the R3. If I restart my computer, the speakers seem to be louder/back to normal again. I've tried testing various things, such as the Waves settings in IDT, but that didn't do anything to the sound. Basically, a restart will make it go back to normal. Either that, or I'm really tricking myself here lolz.

[dookie11]

SERIOUS SIMPLE FIX


This is what i did and it somehow worked....:

Unplug headset
Disable all audio drivers
Turn off computer
Turn on computer
Enable audio drivers
Turn off computer
Blow into your audio inputs ( Seriously do this it didnt work without doing it)
Turn on your computer


DONE


I was like WEWTTTTTT


THIS IS MY FIRST POST EVER ON A FORUM AND IF I GET REPLYS I WILL POST MORE FIXES ON ALIENWARES SYSTEMS AND OTHERS

Maybe it's the restarting your computer part that does it. Cuz that's how mine is. lolz