*Alienware/Dell - Warranty Discussion Thread (Questions Only)*

[BatBoy]

This thread will be used to discuss warranty related questions. Please note:

Forum rules concerning fraud -

•Discussion of illegal activities such as fraud, software and music piracy and other intellectual property violations are not allowed. There is a zero tolerance policy for illegal activity being discussed.

No discussion on warranty fraud. This will result in removal of posting ability.

---------------------------

This thread is not for discussion of warranty 'issues' or system replacements - for that, see this thread:

*Dell-Alienware & AW Legacy Replacement Systems-Warranty Repair Issues*

--------------------------------

Want to extend your current coverage?

See this link for the contact information -
http://support.dell.com/support/topi...dhs&~ck=anavml

--------------------------------

Service Contracts (TOS, Product Warranties, Warranty, etc.)
Details for all regions can be found here -
Dell Services | Service Contracts | Dell

Learn More: Service Plans | Dell

--------------------------------

Complete Care/Accidental Damage coverage
Quite often we have threads asking about "Complete Care" coverage and what it covers. Complete Care (now known as 'Accidental Damage') only covers liquid spills, drops & falls, surges & screen breaks.

Review the actual terms of the agreement, its right there in black and white. Don't expect support to cover a botched thermal compound application...

Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. For complete details, visit Dell Services | Service Contracts | Dell.

Accidental Damages Coverage doc is here:
http://www.dell.com/downloads/global...ct_6_21_10.pdf

--------------------------------

International Ownership Transfers (including warranty)
http://support.dell.com/support/topi...dhs&redirect=1

--------------------------------

If you have questions concerning warranty coverage, please do see the Service Contracts link at the top of this post. Many of the typical new owner questions can be answered by reviewing this information.

If you still have q's and want to tap the NBR AW Brain Trust, post away...

-
-

[wipo]

Hello. I have a question regarding International warranty on used laptops. Iam from Sweden and I was about to buy a used Alienware M11x from a U.S seller. It comes with Complete Care/Accidental Damage coverage. Would this warranty be valid in Sweden?

Do I just use this form Dell - International Ownership Transfer Form to transfer the warranty to my name?

[BatBoy]

You'll need to transfer ownership first. Once you receive confirmation, contact support and verify the warranty has been moved over to you (and yes, valid where you are).

[navywings22]

Does anyone know if Dell's warranty is valid when I move to Guam?

[BatBoy]

If its a perm move, check with support. You may need to update your customer information. As long as they have some type of Dell Service there, then you should be fine. If not, you'll probably be asked to mail it in to a repair depot.

Check here,
http://www1.ap.dell.com/content/topi...=ap&l=en&s=gen

and then follow up with support before relocating.

[navywings22]

Awesome, thanks BatBoy, I will do that.

[BatBoy]

No worries... be safe.

[navywings22]

Originally Posted by BatBoy

No worries... be safe.

Guam will not be the worrisome place. Where I'm going after that is... But I will, no worries.

[Infin1ty]

I have a quick question, if my m15x fails, would I get an m15x, or an equivalent system? I'm just wondering seeing as m15x's aren't being produced anymore

[Jayhoo]

Hey everyone - I'm new to the forums here, and there's a lot of great info. I haven't seen anyone post this type of question so hopefully I can get some input.

I live in Canada, and purchased a refurb m11x R2 from Dell Outlet (only available in the States). I have some family in the US so this was easy to do - I'll have my R2 in Canada shortly.... Eh

Now, with this new purchase I have the default 1yr service that Dell provides with a new refurb.

I am just wondering if I will run into any issues should I need to call warranty and do a hinge replacement or some other thing that I may be so unlucky to get...

Just wondering if I am still somehow covered within Canada... has anyone else done this with a new system purchased from the States/etc?