*Alienware/Dell - Warranty Discussion Thread (Questions Only)*

[LVNeptune]

I am getting really pissed off at this point. I requested, on 2 separate occasions, the warranty to be transferred from the reseller's name into mine and was told it would be completed in the 15 day window. THREE MONTHS LATER, still in the other name and on top of that my audio jacks (not just optical now) have all gone crazy. They are not detecting devices being unplugged, so the board needs to be replaced at this point.

Fast forward to yesterday, apparently they can do it ON THE SPOT but the department was closed, ok, I'll be a little patient...Today comes, call at 12PM PST, their servers that handle any kind of warranty information or service parts ordering is now down. So....can't get the replacement part, can't get the warranty transferred, can't get anything done. I can use my laptop with headphones but can't use the onboard speakers, not a world-ending event but this is ridiculous.

Next time I will make sure to order through EPP or a school, or anything...Completely different divisions and US-based support from what I remember.

[LVNeptune]

^ I don't know if that is specific to a warranty problem or not. Their whole tech support department is now closed because of the outage message says to try again tomorrow =/

[BatBoy]

LV,

I'd be frustrated as well. Given that you simply want the transfer done and a service call initiated, it shouldn't be that much to ask for...

Try this, if tomorrow you run into any issues or roadblocks with resolving this, immediately shoot a web message via this form:

https://support.dell.com/support/top...=us&l=en&s=gen

My guess is that this is a customer service issue and not a technical support issue since all you want to do is have the warranty moved over. Once done, the rep who handles this should be able to contact support directly and brief them on what you need in terms of warranty service - I would insist on this rather than spend another hour explaining the entire situation.

Give it a shot if you don't find resolution when calling tomorrow.

BTW, I moved your post as this is the dedicated thread for warranty questions (even though yours wasn't really a question, still the same).

Good luck!

[LVNeptune]

Yea I figured....Just called again and their servers are still down...I wonder if it is affecting Alienware only or not, seems like this should be a bigger issue if it's affecting other products of theirs.

[KurtH]

Dude just call the dell support line and have them change you warranty over to canada and they will take care of you no problem. Im US military living in germany and just had my hinges replaced over here in germany on an american M11x and it wasnt a big deal. As for support it seems like the Dell techs oversea's are far better and friendly and knolageable then the ones in the states.

[subliminal]

How do people feel about the warranty packages in general? I am tempted to just go with the one year basic. Defective parts usually show themselves within the first year anyway...

[Voodooi]

I filled out the international warranty form (US to Canada) and 2-3 months later I had the hinges replaced in Canada. Works like a charm It's on the Dell website (first link in google).

[LVNeptune]

Used to be like that, HD's fail, motherboards fail, keyboard LED's, backlights...

Warranties are the way to go, it's not like it used to be 40 years ago where warranties were almost pointless since nothing failed.

[madpacket]

Thanks Voodooi,

I'm in a similar boat as the OP. Do you know how long you had to wait for the international warranty to be fully transfered? I got no confirmation e-mail or anything after filling out the form a few minutes ago so I'm a l little confused.

I only have around a month left on my warranty and need the hinges replaced, hope this doesn't take too long.

Thanks!

[KurtH]

Thats why I said call them they can do it over the phone and you will have 1 person handeling it and then tell them to send you a email when its done. My route would have been the easiest. I filled out the for online 4 times and when I called they said it never made it to them cause these request sometimes get lost in the system. Call DELL to confirm that the it is getting transfered. If you call and they say it was never processed and what I wrote you helps rep it up!