*Alienware/Dell - Warranty Discussion Thread (Questions Only)*

[Rishwin]

The accidental warranty is a GREAT investment at only $48 for the first year. If you spill anything, drop it, run over it with your car, punch the screen... it's covered. If they can't fix it, they'll replace it.

As for the nameplate - Have it customized any way you want, and if you are going to sell it contact Dell and tell them to send you out a blank one. As long as it's under warranty they usually have no problems doing that.

When i returned my M11x R2 and had it replaced with an R3, i kept the nameplate from the old unit. It has my name on it, it's not like they can give it to someone else. They would have just thrown it away, so i kept it and the returns agent had no problems with it.

[outsidedogs]

Good day Ladies and Gentleman,

Total NOOB here - I simply wanted to pick your brains as to which warranty would be the best investment in your humble opinion. (I know it is a personal decision, but I appreciate any help).

Relevant info: I just purchased an Alienware m17x R3 from the Dell outlet with the following specs:

1080p screen
2820qm
580gtx

all for $1208 after $75 promo cards and 25% discount, and I still have two $75 cards yet to use. I receive delivery tomorrow.

At the time of purchase I was given the following options for warranties:
2 year in home basic - $199
3 year in home basic - $299
2 Year in home advanced (accidental) - $279
3 year in home advanced - $399.

I initially failed to purchase an extended warranty as I had to purchase via chat to use all three gift cards and the chat agent failed to offer any other warranties - my bad ultimately though. Subsequently, I contacted the same agent and then the warranty department and was told by both that I must wait for delivery before I can extend my warranty.

Two questions:
1) Which of those four warranty options would you personally choose for your own machine?
2) Do you believe I could get a more favorable price than what I listed above? I have seen some posts suggesting discounts of up to nearly $100 along with a $75 Dell gift card. I also have the "threat" of returning the machine as I am well within the 21-day return window.

Any other suggestions or tips would be much appreciated, I have read through at least 30 or so different threads in the last few weeks and still feel considerably uninformed as to my particular case. Thanx in advance.

Cheers,
Total Noob

[FahrenheitGTI]

I would probably go for the 2 year in home advanced. The reason is that after two years you might be looking for something different or might be voiding the warranty of it by doing something down the line. But, you would still get the convenience of (if something terrible goes wrong) for them to come out and fix it much faster rather than shipping it off and waiting weeks.

[Doctor_doctor]

I'm new to this forum, and after a lot of searching through it, but I couldn't find an answer.

I purchased an m11x R1 through a third party company and it came with a 'two-year warranty' which Dell specifies as two years of XPS Technical Support and Next Business Day Support. What do these two come with? I've been recently experiencing hinge issues, as well, and a keyboard lighting issue, and I was wondering if they cover it.

Thank you in advance :3

[TJJP77]

I purchased an m11x R1 through a third party company and it came with a 'two-year warranty' which Dell specifies as two years of XPS Technical Support and Next Business Day Support. What do these two come with?

My "new-to-me" M17x R2 also has the same warranty through 2014, so I'd be curious to hear the answer to this as well!

Chris

[DanXbix]

standard Alienware Premium Warranty in AUS is made up of 24/7 XPS Technical Support, Next Business Day Support & Parts Only warranty

[Doctor_doctor]

standard Alienware Premium Warranty in AUS is made up of 24/7 XPS Technical Support, Next Business Day Support & Parts Only warranty

And this covers...?

[alienwolf]

You get tech support through the phone and next buss day shipping on parts and a service tech to your home. Your hinge issue is covered by warranty and I believe thru a recall on the m11x's.

[rdalcroft]

Hello

I am looking for some advice. I thought with Alienware systems re-pasting or upgrading your CPU or Graphics card you were still covered under Warrenty. Is this true. I am having all sorts of problems trying to order a new Heaatsink from them. I have an M18x and am having problems with it over heating. My re=paste with IC diamond will be good for 2 weeks then i start hitting 95-100 degrees then shut down. then i have to re-paste again. This is while running either win prime with level 3 OC.

So my thinking is maybe i have a problem with the heat sink not sitting 100% square on the CPU. I dont mind forking out the extra money for a new one to troubleshoot the problem. If it works, great, if not then i know it is something else.

Regards

[alienwolf]

Hello

I am looking for some advice. I thought with Alienware systems re-pasting or upgrading your CPU or Graphics card you were still covered under Warrenty. Is this true. I am having all sorts of problems trying to order a new Heaatsink from them. I have an M18x and am having problems with it over heating. My re=paste with IC diamond will be good for 2 weeks then i start hitting 95-100 degrees then shut down. then i have to re-paste again. This is while running either win prime with level 3 OC.

So my thinking is maybe i have a problem with the heat sink not sitting 100% square on the CPU. I dont mind forking out the extra money for a new one to troubleshoot the problem. If it works, great, if not then i know it is something else.

Regards

You may be having the m18x fan issue, there is a new Bios A05 that fix's the problem. It was a system wide problem with the 6990 gpu's if you don't have 6990 then you have another problem the fix is here.
M18x BIOS A05 released - Discuss here....