*Dell-Alienware & AW Legacy Replacement Systems-Warranty Repair Issues*

[freaksincostumes]

Thanks, I'm gonna email him after I know for certain wether or not the machine is being replaced.

[freaksincostumes]

We've spoken to a Mr. Jacob Isaac in the 'Dell Executive Customer Support Team' and he offered me a replacement system... With a lower spec wireless card. At this rate, it appears we're going to be taking them to the small claims court due to the inconvenience, stress and the sheer audacity that all we were offered was a lower spec system. During a telephone conversation with him, he said and I quote 'We could offer you an upgrade to the next model' but then offered me the lower specification system.

[steviejones133]

We've spoken to a Mr. Jacob Isaac in the 'Dell Executive Customer Support Team' and he offered me a replacement system... With a lower spec wireless card. At this rate, it appears we're going to be taking them to the small claims court due to the inconvenience, stress and the sheer audacity that all we were offered was a lower spec system. During a telephone conversation with him, he said and I quote 'We could offer you an upgrade to the next model' but then offered me the lower specification system.

I've dealt with that guy on more than one occasion. I found him to be very hard work to deal with. I too spent hours/days trying to liase with him so that he could see my point of view (which was similar to your situation) and why I felt that a replacement would be appropriate.

I know that these guys arent there to hand out "candy" but they should have a bit more "people skills" if they are the last line of resolution.

Fortunately for me, he went on leave and a colleague took over his workload and I got a brand new replacement with a few small bumps to compensate me for all my troubles.

Got my fingers crossed for you. I would continue to press him as much as you can and even ask to deal with his manager! (Shirley is her name from recollection)

[GetFound]

Im calling again today to get my screen flicker fixed and Sata III fixed. Im pushing fir upgrade to at least 2860 over my 2820 since they keep promising calls from a manager and not doing it.

Sent from my DROID BIONIC using Tapatalk 2

[freaksincostumes]

Finally have settled on a replacement. Its the same system still but they are shipping it out with a 500GB hard drive and 4GB of RAM (I have my own 8GB so this means nothing) and an upgraded wireless card. I wanted it in red this time but apparently there wasn't any left. I can't complain at this moment but lets see how the new system goes...

[steviejones133]

Well, at least you reached an amicable resolution. Lets hope it all works out for you with this one!

[XXSHREKXX]

**UPDATE**

Dell is upgrading my R1 to an R4, thank god for warranty and lots of patience.

After 3 years of trouble with R1 and three trips back to dell repair centre and countless visits from tech support guys to do a fan swap or video card swap somebody at dell finally gave in

Apparently its being shipped tomorrow.

[Zolutar]

So my system is a few weeks old and I am suffering from bsd's due to the USB 2.0 drivers. Dell already has swapped out the mb and db. However the problem remains. The only way to stop the ports from shutting down and the system blue screening is to disable the webcam and Bluetooth module. Now dell wants me to send the laptop back into depot.

Second problem, after reinstalling windows with the Alienware cd, I am missing all the pre-installed software. Soundbaster mb, dell webcam central, roxio etc. I'm told their should have been a second disk but don't worry, use dell downloads, cept that site is throwing a "service tag is unsupported" error. After being on the phone with dell over an hour on this getting nowhere any insight would be appreciated. Is tech support always this inefficient?

Oh to the poster Martymo1989,in the old M18x owners lounge thread, I called twice to tech support when I first had the USB problem who the tech forwarded me to some guy answering the phone "hello" having no clue what he was doing, let alone he didn't even work for dell. Seemed like we got the same guy. The tech identified himself as Miguel both calls before forwarding me on. Lol.

Any insight on either issue?

[0168963585]

I have a question here about the power button circuit cable. I removed my alienware indicator cover to remove fan cover of it and when i dress back, the power button circuit board cable has a little bit split off(broken), i have limited parts warranty, can i claim from dell? or can i purchase it from somewhere else besides from dell? how much if I need to pay for it? does anyone know about it?

[iPhantomhives]

I have a question here about the power button circuit cable. I removed my alienware indicator cover to remove fan cover of it and when i dress back, the power button circuit board cable has a little bit split off(broken), i have limited parts warranty, can i claim from dell? or can i purchase it from somewhere else besides from dell? how much if I need to pay for it? does anyone know about it?

Is this what you need? Alienware M15X Power Button Board DELH-40GAB390P-A000 | eBay

Btw are you from Malaysia, Your number sound familiar