*Dell-Alienware & AW Legacy Replacement Systems-Warranty Repair Issues*

[danp224]

No, My warranty will continue over from the old machine, which for me is 12/11.

[jabbok]

No, My warranty will continue over from the old machine, which for me is 12/11.

Mine will also carry over to june/2011 but I wanted them to extend my warranty for the 5 months I lost without a working computer but they refused.

[danp224]

When the time comes, I may look at paying to extend the warranty, or ditch the replacement on Ebay for something different.

We'll see.

[trikster]

Did anyone get their warranty extended with their exchange system?

I did on my very first replacement system (which was from the original XPS to an M1710). They gave me 1 year at the time. Granted, this was 5 years ago and a Dell to Dell swap. The fact that it burnt my legs and I had to go to the ER probably helped.

[jabbok]

I did on my very first replacement system (which was from the original XPS to an M1710). They gave me 1 year at the time. Granted, this was 5 years ago and a Dell to Dell swap. The fact that it burnt my legs and I had to go to the ER probably helped.

Yikes that would hurt. They should have given you more than that. I called and I can extend the warranty but one year will cost almost $300.00 so I think I will pass.

They also wouldn't give me the 5 months of warranty back that I lost while waiting for them to give me a working computer.

[Dwarf King]

Did anyone get their warranty extended with their exchange system?

My complete care insurance will perhaps not be extended, but the two years warranty(the one which is guaranteed by the consumer law ) is still valid and will begin anew from the purchase/delivery date of the new system according to consumer law here in my country. It is going be to great to be able to do something on my new m17x without being afraid of when it will crash into a blue screen. I simply can't wait for it to arrive.

[s0ysauce45]

Yikes that would hurt. They should have given you more than that. I called and I can extend the warranty but one year will cost almost $300.00 so I think I will pass.

They also wouldn't give me the 5 months of warranty back that I lost while waiting for them to give me a working computer.

Try a letter to the BBB.

[Crocs09]

Quick question... My service status says "Parts Ordered, EXG" Under the parts that have been ordered it says...

224-8108 Lunar Silver, Anodized Aluminum 00001
310-0173 AIRBORNE DOCUMENTATION, SYSTEM BOARD..., FACT 00001

Does anyone know what this means??? Does this mean they ordered the back cover, or does the Lunar Silver order indicate they ordered the whole system??? Thanks

[Dwarf King]

How soon should I be able to see my order under my Dell account when the replacement has been booked the 5th of may? Also how soon should I expect the order confirmation? Any people in here who knows about this?

[danp224]

It took about a week for my order to show up in the system, and about three weeks after that for the system to show up.