*Dell-Alienware & AW Legacy Replacement Systems-Warranty Repair Issues*

[KLOVER]

My exchange process hasn't been too bad. Requested an exchange a week and a half ago and it's scheduled for delivery tomorrow (M11x).

[Caustixide]

So I should wait until I get the exchange and call in then?

Thats all you can do really, unless somehow they can cancel it and re-order it for you (which they should be able to).

[tsurashi]

So I should wait until I get the exchange and call in then?

If you go this route, see if they can have it on record for you that you are disputing the single card, when you had duel in your previous machine. Also see if you can get a confirmation that you'll receive a secondary (with crossfire cable) installed for free by a tech once you've received the laptop.

Just try to cover your bases with paper/email trails for proof, if they try to back out of it.

[jabbok]

I sent an email to the senior tech support guy that I am working with for the replacement notebook, I stated that 1 video card is not better than 2 video cards and that I have dual video cards in my current notebook and do not expect to have to fight for something that I already have.

By emailing I will have a paper trail

[popypopy]

My exchange process hasn't been too bad. Requested an exchange a week and a half ago and it's scheduled for delivery tomorrow (M11x).

wow! still waiting on mine that started on 3/3.

[rbf351]

wow! still waiting on mine that started on 3/3.

mine started on 3/26, they finally updated the site on 4/9 with the machine specs. now waiting for it to ship

[trikster]

Mine is finally being built. It bears no similarity to my R1. Lowest processor, only one ATI card...has the RGB screen at least. When I specked out a replacement for them, I didn't go hog wild or anything. I just did the quad core (same cost as the dual core, I do a lot of work that uses all 4 cores...) and more RAM. They cannot even get a similar specked laptop?! This is a total joke. Do they think we are stupid?

[s0ysauce45]

You need to cancel and get another replacement if your replacement doesn't have a dual GPU set up.

[trikster]

I know. My supervisor is still on vacation or something and apparently no one but him can do anything about it. Customer resolutions is closed, so I will call them in the morning. I wish I could get a refund at this point. I am so tired of their crap. At this point, I wish I could send back my defect and just have them erase my "Preferred Accounts" balance. Depending on how their customer resolutions department deals with me tomorrow will dictate how nasty I will get with them. I have all the info I need to file a grievance with the BBB and I am thinking of doing it anyway at this point.

[Dwarf King]

Mine is finally being built. It bears no similarity to my R1. Lowest processor, only one ATI card...has the RGB screen at least. When I specked out a replacement for them, I didn't go hog wild or anything. I just did the quad core (same cost as the dual core, I do a lot of work that uses all 4 cores...) and more RAM. They cannot even get a similar specked laptop?! This is a total joke. Do they think we are stupid?

According to the consumer law in in EU the replacement shall at least match your original purchase or you and Dell can agree on another solution(if you agree on this and do not demand your money back). I do not know your location and how it works in your spot but I would think that it would be the same more or less. Check out your legal rights