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  1. 23rd August 2012, 11:26 AM #1
    Wes174
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    Default screen keeps freezing

    My video cards (Dual 2GB GDDR5 AMD Radeon™ HD 7970M - CrossFireX™ Enabled) crash about 1 to two times a day. About 5-10 secounds later it says they have stop responding and have recovered. Whats going on?
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  2. 23rd August 2012, 12:09 PM #2
    Alienware-Luis_Pardo
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    Default Re: screen keeps freezing

    Hey Wes,

    Is it an M18x R1 or R2?

    Also, what catalyst version are you currently running?
    Luis Pardo
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  3. 23rd August 2012, 12:38 PM #3
    Wes174
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    Default Re: screen keeps freezing

    R2 and how do i check the catalyst?
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  4. 23rd August 2012, 01:44 PM #4
    Alienware-Luis_Pardo
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    Default Re: screen keeps freezing

    Right-click your desktop and open the Catalyst Control Center.

    On the top right corner, click preferences.

    It'll say something like: Version 2012.0605.1337.22439

    So in this case the catalyst version would be 12.6 (June 2012)

    Here are some steps for a clean video driver installation in case you need to update drivers
    Luis Pardo
    Dell | Alienware Technical Support Alienware Arena
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  5. 23rd August 2012, 02:56 PM #5
    Wes174
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    Default Re: screen keeps freezing

    version 2012.0402.2221.38086
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  6. 23rd August 2012, 04:52 PM #6
    Alienware-Luis_Pardo
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    Default Re: screen keeps freezing

    Try updating to the Dell Official AMD 7970m driver, you can use the guide I linked above to complete the process
    Luis Pardo
    Dell | Alienware Technical Support Alienware Arena
    Opening your case and/or replacing parts yourself does not void your warranty, check our disassemble videos on YouTube
    Quickest way to get support from Dell: Twitter via @AlienwareTech or Facebook.com/Alienware using the "message" link.
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  7. 23rd August 2012, 06:18 PM #7
    Wes174
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    Default Re: screen keeps freezing

    so now its on he welcome screen and i can shoose my language but i cant go down and click next or what ever it is. now what
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  8. 23rd August 2012, 06:22 PM #8
    Wes174
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    Default Re: screen keeps freezing

    nvm i got it just had to change scrren res
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