Dear Dell/Alienware my issues.. Im really upset at this point.

[deuceduzit]

Ok so I think i figured out some thing.. I installed the cards and they just started bsoding.. some times before windows loads fully and some times well into windows..

I too some pick before hand of the cards that i put into another thread.. but for here.. here luis..

1. new card before install..

Spoiler :

and after i removed them..

2.

Spoiler :

see the difference?

top picture its nice and clean and then on the bottom picture it looks like it got hot real fast..

That's scary... those are the new cards?

Wow... that looks scary.... maybe the motherboard is bad too?

[jywang]

Who did the install? Looks like the GPU wasn't properly attached to the heatsink and may have immediately overheated.

Can you post a picture of the GPU chip and the heatsink so we can see if there were any contact issues? Is this only on one of the GPUs are both?

[Mr. Fox]

Who did the install? Looks like the GPU wasn't properly attached to the heatsink and may have immediately overheated.

I cannot see anything that would suggest that it was caused by improper assembly. I would be more inclined to see it as defective hardware.

[DumbDumb]

lol far from a rookie when it comes to this.. there were seated properly and made awesome contact.. (after i pulled the cards i used the new R2 heat sinks on my old cards because they work oh so much better) the heat sinks that is.. compared to my old ones..

although i have got to say the discoloration of the heat sinks makes it look like some one took a blow torch and just heat these things up before the left the factory..

[DumbDumb]

My old cards seem to work fine..accept for the same issues i was have.. the new heat sinks seem to take care of the over heating i think i was getting.. but i still artifact and stuff..since i belive the damage is all ready done..

[jywang]

Did both burn up or just one of the new cards? I thought they sent a tech to do the install... I can't imagine both cards sent to you were defective. Hope it works out soon for you.

[DumbDumb]

no only one.. the other looks fine.. tomorrow im going to try combinations of the new card an my old cards and see what happened.. and I dont know if the card is even burnt up to be honest.. it still works..post to bios load up to windows some times and bsods.. im good for a bsod like any where from 10 seconds from power on to 1 minute.. i even got into chrome and scrolled down a page of NBR and bam bsod..
but on my old cards i can run em and not bsod until i try to game.. so its a catch 22.. my old cards work better for ever day things like web browsing but HD full screen movies will kill the system.. and so will games..

On the new cards its just bsod after bsod..

so i dont know.. I think its a quality control issue.. there are people with rockin R1 systems and people with rockin R2 systems with these cards but those people are very few and far between..
Im pretty sure Alienware knows that there is a real problem with this card hence why when ever its brought up they decline to comment and I understand that.. but AMD on the other hand.. they need to rethink who does there chips..
hell even there desktop 7xxxx series cards are failing so its not just these.. but the switch to nvidia is easier on a desktop than it is a laptop so we are left dealing with multiple issues like this..

All in all 2 set of cards and both have major issues.. so I really think Dell/Alienware needs to discontinue this card until the issues are worked out.. and or amd makes some major changes..
If all the computer company's would quit selling there card maybe they would wake up and say ..my god maybe we should listen to the people that use these cards and do some thing about it..


so guys ill let you know what goes on but as of now IM 100% completely with Mr fox on this .. Im done with amd.. this is redonkulous!

im going to take a clearer picture of the card tomorrow..
and of course ill keep you informed..

[DumbDumb]

Spoiler :

new R2 heat sink


old



new








misc

and to clarify some thing real quick.. that picture of the card looking all messed up is a before picture.. I didnt notice it at the time because I was taking shots of the part numbers and just quickly snapped the photo with out really reviewing them..
but i did find the full shot of the card i took after.. and its the same just dated for a later time on my camera.. ill get that up in the morning some time..
but i do got to say ..what heck happened to that heat sink.. looks like it went threw the ringer.. it looks bad.. lol

[DumbDumb]

Hey was the 7970m recalled? Im reading in multiple spots across the web that the 7970m has been recalled by several manufacturers?

[DumbDumb]

ok Luis.. I put the first card back in just to see and it heats up like no tomorrow..it gets insanely hot to the point or smelling it but it works.. so i took turns putting all the cards in the first slot just see what was going on and they all heat up hotter than i would think safe..but none as hot as the new card. so i started with my old cards and left the top off and started up the comp and made sure it was in xfire and when its idling second card doesn't heat up.. but the minute you run a test the second card heats up insanely hot also..

not as hot as the new card but hotter than i think it should be.. . when running a test like vantage or heaven.. all cards smell hot.. like you can really smell them..

so next im going to take a laser temp gun and use on the cards the cards... because on the heat sinks the whole heat sinks there super hot.. hotter than my xm cpu heat sink under a 4.8 load of back to back wprime test..