Calling out to Alienware Support Where are our Official AMD 7970m Crossfire drivers ??

[Alienware-Mark_O]

Thanks for the feedback on the latest driver. I have passed along the comments and details we have so far to the quality engineering team.

Need to address two points.

As far as systems not sold with these cards, we cannot guarantee or support functionality of our drivers in your systems. You would need to seek other avenues- perhaps directly from AMD support forums or elsewhere- to get the drivers working.

For those owners of systems sold with the cards, we are working as quickly as we can with our partners at AMD to get a working driver from them qualified and posted for our systems. When they give us something new we can work with, we'll post back updates here as they become available.

Will address questions as well as have one of my team on here to help out as well.

[steviejones133]

Thanks for the feedback on the latest driver. I have passed along the comments and details we have so far to the quality engineering team.

Need to address two points.

As far as systems not sold with these cards, we cannot guarantee or support functionality of our drivers in your systems. You would need to seek other avenues- perhaps directly from AMD support forums or elsewhere- to get the drivers working.

For those owners of systems sold with the cards, we are working as quickly as we can with our partners at AMD to get a working driver from them qualified and posted for our systems. When they give us something new we can work with, we'll post back updates here as they become available.

Will address questions as well as have one of my team on here to help out as well.

Just a quick question - what about support for those who maybe upgraded to 7970m via Dell ?? - are they left out in the cold ??

[Alienware-Mark_O]

The cards have not been validated on the 18XR1. As far as upgrades goes, it is really dependent on the driver. From the feedback on the thread, many are not able to load the driver. Could be issues with the INF? Might need some tweaking. The issue has been escalated to engineering for analysis.

[TBoneSan]

Thanks for the feedback on the latest driver. I have passed along the comments and details we have so far to the quality engineering team.

Need to address two points.

As far as systems not sold with these cards, we cannot guarantee or support functionality of our drivers in your systems. You would need to seek other avenues- perhaps directly from AMD support forums or elsewhere- to get the drivers working.

For those owners of systems sold with the cards, we are working as quickly as we can with our partners at AMD to get a working driver from them qualified and posted for our systems. When they give us something new we can work with, we'll post back updates here as they become available.

Will address questions as well as have one of my team on here to help out as well.

Thankyou for the update Mark. It's good to know you guys are on the case.
I am currently just with in the 21 day period. Should I be be thinking about returning my m18x due to the 7970 cf problems I'm encountering, or waiting for some good drivers?
I hope I'm not coming across as sarcastic or snipey. I know you're working within your capacity. I'm just interested in being part of the solution for us all. I guess my question is, what sort of wait would you deem acceptable in terms of having a functioning system, before you think it better to move on and talk about alternatives?

[steviejones133]

The cards have not been validated on the 18XR1. As far as upgrades goes, it is really dependent on the driver. From the feedback on the thread, many are not able to load the driver. Could be issues with the INF? Might need some tweaking. The issue has been escalated to engineering for analysis.

Maybe someone at Dell should try validating them as there are a few owners that have bought the cards from Dell that I know of and are "trying" to use them in the R1.....that's just not ethical to be sold something if its not been validated - if you get my drift?

[Speedy Gonzalez]

Maybe someone at Dell should try validating them as there are a few owners that have bought the cards from Dell that I know of and are "trying" to use them in the R1.....that's just not ethical to be sold something if its not been validated - if you get my drift?

Absolutely agree because is not just people who bought the cards from DELL there is others who got them as an upgrade to solve their problems with 6990,580's but lets be honest steviejones133 there is no point of asking to a rep in the forum to do or try to do anything because apparently there is nothing they can do at least that's what i see here

asking for them to validate the 7970's in the R1 is like asking them for money lol

I attempt to get answers before and all they can do is say we are working to resolve this problem that's all we can expect and that was for the R2

in this case they already have to many problems to give support to R2 owners that R1 owners is the last thing they worry about

people who got their cards as an upgrade should call and get their problem resolved individually I know the reps will help to replace the hardware until the laptop works correctly that's what the warranty is for

this thread should be closed because we already have the R2 drivers even if they are crap and we have to revert to 12.7beta but we got them no?

if some one is brave enough to open a thread to get help about the R1 and 7970 compatibility and they think that will get DELL attention go ahead

[Alienware-Mark_O]

Maybe someone at Dell should try validating them as there are a few owners that have bought the cards from Dell that I know of and are "trying" to use them in the R1.....that's just not ethical to be sold something if its not been validated - if you get my drift?

Absolutely agree because is not just people who bought the cards from DELL there is others who got them as an upgrade to solve their problems with 6990,580's but lets be honest steviejones133 there is no point of asking to a rep in the forum to do or try to do anything because apparently there is nothing they can do at least that's what i see here

asking for them to validate the 7970's in the R1 is like asking them for money lol

I attempt to get answers before and all they can do is say we are working to resolve this problem that's all we can expect and that was for the R2

in this case they already have to many problems to give support to R2 owners that R1 owners is the last thing they worry about

people who got their cards as an upgrade should call and get their problem resolved individually I know the reps will help to replace the hardware until the laptop works correctly that's what the warranty is for

this thread should be closed because we already have the R2 drivers even if they are crap and we have to revert to 12.7beta but we got them no?

if some one is brave enough to open a thread to get help about the R1 and 7970 compatibility and they think that will get DELL attention go ahead

Stevie, I am working on it.

Speedy, Thank you for your constant feedback and getting the driver process moving. I am going to take your request and run with it. I agree that we should close this thread. I am going to create a specific thread for feedback on the driver quality and the R1 accessibility.

[steviejones133]

Stevie, I am working on it.

Speedy, Thank you for your constant feedback and getting the driver process moving. I am going to take your request and run with it. I agree that we should close this thread. I am going to create a specific thread for feedback on the driver quality and the R1 accessibility.

Thanks Mark. As always, much appreciated feedback and information.

[Alienware-Mark_O]

Thank you for the feedback you have provided on the new driver release. I understand that there are many users having issues with the driver and we are tracking that.

Here are the main points so far:
M18xR1- Not loading the driver
M18xR2- Degraded performance.

Some of you have provided feedback on the driver so far, but we are looking for more. Can you please post exactly what errors (BSOD’s) and downgraded performance that you are experiencing and what you are doing when it happens. Be sure to include your model revision when posting.

For now, my advice is to run the 12.7 beta driver while we sort out the issues with AMD. If you running the new driver without any issues, please provide any feedback you can as well including benchmarks.

I thank you for your patience and will continue to have our guys in here answering questions and gathering feedback.

I am going to have the thread closed and consolidate all the feedback to one location as we want to track more efficiently. Please post there only as we will be camping out there gathering the feedback.

http://forum.notebookreview.com/alie...ml#post8714373

[juliant]

***M18x - AMD Crossfire (Driver Questions, Performance, Problems) Discussion Thread*** POST #927