Alienware M18x r2 failure rates

[Mjlove2]

Okay I just bought an Alienware M18X R2, I read so many bad reviews that I am scared to receive this machine. What is the failure rate with these computers and did I make a huge mistake...? It's been shipped and it should be here in the next couple of days but I am not as excited as I once was after all the reviews to get this computer, I spent 4,400 dollars on this thing.

[Heihachi88]

Okay I just bought an Alienware M18X R2, I read so many bad reviews that I am scared to receive this machine. What is the failure rate with these computers and did I make a huge mistake...? It's been shipped and it should be here in the next couple of days but I am not as excited as I once was after all the reviews to get this computer, I spent 4,400 dollars on this thing.

Every company has a failures but some less, some more. I think for alienware dell its very low. I have bought from dell 2 alienwares and both were without any issues, very satisfied with the quality.

[DarkSkies]

Okay I just bought an Alienware M18X R2, I read so many bad reviews that I am scared to receive this machine. What is the failure rate with these computers and did I make a huge mistake...? It's been shipped and it should be here in the next couple of days but I am not as excited as I once was after all the reviews to get this computer, I spent 4,400 dollars on this thing.

It's not like that, really. You don't have to worry. AW hardware is expensive and hence people expect everything to be beyond perfect (nevermind AW is mass production hardware, people expect hand-made quality) and even if a tiny issue occurs they tend to exaggerate and overreact. There's also a bunch of users who seriously lack any computer expertise and many okay things are often enough taken for problems and failures. Plus, satisfied customers never really complain, do they?

[Zero989]

I'm starting to believe that the R2's have worse QC than the R1's.

Plastic pieces under my keyboard and 2 broken CFX cables... I still don't have working CFX. lol. I'll update next week.

[EviLCorsaiR]

Okay I just bought an Alienware M18X R2, I read so many bad reviews that I am scared to receive this machine. What is the failure rate with these computers and did I make a huge mistake...? It's been shipped and it should be here in the next couple of days but I am not as excited as I once was after all the reviews to get this computer, I spent 4,400 dollars on this thing.

The reason you hear a lot of bad reviews and horror stories is because Alienware machines are so much more popular than their competitors. It doesn't necessarily mean there's a higher failure rate, but far more machines are bought overall, so yes, more machines fail overall as well. People are less likely to post reviews and the such for things that they're perfectly happy with.

With that said, Dell's quality control can be shoddy. If something does go badly wrong, they will fix it, it'll just take some time (and effort from your end to escalate the issue and find the right support representatives).

The overall long term hardware failure rates are likely fairly high, but the reason for that is this is top-end hardware that's far more likely to be stressed to the limit every day. And naturally, when you take hardware and stress it frequently, it'll eventually die. A normal notebook used by a normal consumer is unlikely to have its processor (and GPU) heating up to 70-80C regularly.

[SOS4DELL]

I'm starting to believe that the R2's have worse QC than the R1's.

Plastic pieces under my keyboard and 2 broken CFX cables... I still don't have working CFX. lol. I'll update next week.

Hope everything will be ok soon.

Indeed it seems that the systemic/systematic QC persist being the weakest and less addressed "point" in those wonderful machines...

[Mjlove2]

Thanks for the replys I am not using it for gaming but rather photo editing and video editing so I don't think I will stress the components to much...

[SoulWitcher]

Okay I just bought an Alienware M18X R2, I read so many bad reviews that I am scared to receive this machine. What is the failure rate with these computers and did I make a huge mistake...? It's been shipped and it should be here in the next couple of days but I am not as excited as I once was after all the reviews to get this computer, I spent 4,400 dollars on this thing.

Those reviews are the people who have had the bad experience, The majority of AW users have not had a bad experience, for example the M17x R4 which I recently bought, Is amazing! i'm very pleased!
For the first few months you might have some driver issues as NVIDIA + AMD have not released official drivers for there laptop, I have read especially involving the gtx 675m having many driver issues with Diablo 3 etc. (this of course is no AW fault)
I assume there will be driver release soon

[Mr. Fox]

Okay I just bought an Alienware M18X R2, I read so many bad reviews that I am scared to receive this machine. What is the failure rate with these computers and did I make a huge mistake...? It's been shipped and it should be here in the next couple of days but I am not as excited as I once was after all the reviews to get this computer, I spent 4,400 dollars on this thing.

If, after you receive it, the system is malfunctioning return it for a refund within the window of opportunity allowed by Dell. No reason to have a tread to express worries about something that has not happened.