Motherboard failure

[murphey1965]

Hi guys , been a long time without my baby due to the above failing , anyway just quickly they posted out some 2 year replacement board and I'm sure you no what I told them to do with that , they now have agreed to replace system but now they are telling me 4-6 weeks and it's already been 5 weeks , so I need an email I can send a letter of complaint as dealing with dell in the middle east is believe me beyond a joke , so any suggestions , contact numbers Email addresses will be greatly appreciated .
Thanks in Advance :-)

[steviejones133]

You could try contacting Dell Executive Customer Resolutions Team based in India. They dont have phone numbers, but I will PM you an email address that will get you to them. They should contact you back within 24-48hrs to discuss.

Hope it helps. Good Luck!

[Virtua]

Was it easy for you to get them to replace or did they look to repair. I'm asking because that's the position I'm in right now.


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[steviejones133]

Was it easy for you to get them to replace or did they look to repair. I'm asking because that's the position I'm in right now.


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With any of the systems I have had replaced, I have never had a tech come out first. Saying that, they were all brand new and problems identified right away....like you, I was polite but I was also insistent upon a total system replacement. That doesnt mean that it was offered on a plate - I had to work hard on many occassions to get Dell to replace. Last time around, I ended up dealing with Dell guys in the US to help resolve (which is pretty unheard of as I am in the UK and Dell are divided into segments - US deal with US - EMEA deal with Europe, Middle East and Asia) - might be a plan of action for you if you feel you arent getting far with your current rep.

If you are having probs with your Exec support rep, chances are that if he is telling you "no", he/she won't back down...I have had that happen a few times too - once they make up their minds, thats it more or less....I have lost my patience a good few times, not sure if it did any harm or good but because I was so vexed, I had to vent....after dropping big money, you dont (and shouldnt) have to put up with crappy repair attempts...

[Virtua]

I emailed the rep and he is on holiday. His out of office said to contact his boss which I did. Another rep has mailed me and now scheduled a chat tomorrow at 9am. I just outlined the problem and that it would not be my preference to have repaired - that my confidence in the brand had been affected ( this is m18x no2) and that chatting through my options would go a long way to sorting things out for me.

See what happens...