Alienware Support Issue

[DodgeZA]

It definitely doesn't void your warranty. As long as you don't damage any components in the process you can tear it down and clean it, upgrade it or re-seat its components as much as you like.

Thanks, I hope someone can help me speak sense into the support - I'd really like my mSATA replaced.

[MickyD1234]

It definitely doesn't void your warranty. As long as you don't damage any components in the process you can tear it down and clean it, upgrade it or re-seat its components as much as you like.

Hi Luis, thanks for confirming that.

I'm sure I saw that Dell have an email (awresolution or something like that) for people that are having problems with their local support operation? Not technical support, just a way into the 'real' dell when there are problems with the sub-contractors?
I was trying to help a member that had exactly the same problem in Hungary.
It's a brick wall when the telephone support refuse to help

Thanks!

[airacutie]

Wow thats a shame. I am from Slovakia and had very bad experience with local service (solved finally by replacement) but I thought that was because Alienware computers are not being sold in Slovakia and thus they dont have relevant experience. Not sure why Slovakian rep is dealing with your case. In any case, I would demand tech visit so he can deal with the problem in place and tell you face to face that you have broken it. How can only rep tell you that ssd is broken based on call?

[DodgeZA]

Problem is I haven't heard again from any official channels since speaking to Alienware representatives.... Help?

[Alienware-Luis_Pardo]

Send us an email: AWsocialmedia at dell.com, we only handle US and CA but I can forward the information to our European contacts and follow up on your case through them :P

[MickyD1234]

Send us an email: AWsocialmedia at dell.com, we only handle US and CA but I can forward the information to our European contacts and follow up on your case through them :P

Thanks very much Luis. There seems to be some support operations in areas where AW is not as common, that are not familiar with Dell's outstanding support for the product. +

[DodgeZA]

Send us an email: AWsocialmedia at dell.com, we only handle US and CA but I can forward the information to our European contacts and follow up on your case through them :P

Hey Luis, I did this 2 days ago still heard nothing.

Ken

[Alienware-L_Porras]

Hey Luis, I did this 2 days ago still heard nothing.

Ken

Sorry for the inconvenience, the ETA is no more than 48hrs, you should be hearing back from someone in our tech support pretty soon.

[DodgeZA]

All Sorted Out - I received my replacement mSata, still need to install it though, quite a bit of work that.

[Mvejerslev]

The professional social outreach people like Luis and others on this forum are worth their weight in gold for AW / Dell. There's a lot of fires to extinguish I would imagine, having had a bit of a nightmare just obtaining an m17x r4, its good to know that some people actually care and are responsive and knowledgable. Thanks for hanging around, good sirs and madams.