M17x Order Status Discussion - Part 4

[YodaGoneMad]

I'm happy for you, however that was not an option for me when I bought mine. Gloating aside (I believe you got the one I wanted and a damn rep screwed it up for me, , lol, I kid I kid.... grrrrrrr), what do you all think?

It seems like a pretty good deal. It has the 120 hz 3D screen and the higher spec processor. Plus, the 2 years accidental and tax are not cheap. If you really want to compare you need to post just the unit price, not the total price. Tax rates vary, and I don't know what the warranty is off the top of my head.

Still, it seems like a pretty solid deal.

[darkdomino]

So I placed my order on the 3rd and as of today (the 12th) my M17x is still in production at Dell. Is this normal? My rep pretty much assured me the laptop would ship before the estimated date of the 20th.

[Magana]

Been looking here and there for an answer... maybe some you guys know what's what... I know it looks silly but is there a difference between their estimated delivery date and the estimated ship date?!... Because for me they are the same (on the statuses)... and if the EDD is the time I'm gonna get it to my door then it will be late cause it's still showing in production... EDD 01/16/12 5-7 plain shipping... we're the 12th... and haven't received an email stating that it's delayed or shipped... Sick of waiting I must say I just hope my dec. 29th order is not putting me in the hdd waiting line!!!!

[Magana]

Hey Darkdomino... Like I just stated... mine is still in production too... I hope they don't BS us just to make us wait a little longer everytime...

P.S. On your pic I see u carrying a gun next to a boeing 737 (eyebrow over the windshield) I hope you don't plan to hurt my baby!!! (I'm a 737 engineer )

[darkdomino]

heh, I'm afraid not. That's a screen cap from an airplane level on Kane & Lynch 2: Dog Days .... I myself have to take my shoes off and wait in line to get on the plane like everyone else

[turbocat]

Hey seems HDD are causing the delay on delivery. Heres an email for dell rep

The order is Pending Production because of a Part Shortage and the recovery date is given as 13th. The Status will change to “ In Production” after the 13th and the estimated date of delivery is on or before the 20th of Jan.

Nagaswaroop YV
Inside Sales Representative
Dell | EMEA Consumer Sales
Phone (UK) 01344-378887 Pin 3406276,
Phone (Ireland) 1850-201-046 Pin 3406276

16:58:38 Matt
I have been told there is a part shortage supply
16:58:51 Matt
I wondered whether it was to do with the HDD
16:59:22 Stalin_Abraham
Please give me a moment while I check this.
17:00:43 Matt
kk
17:01:32 Stalin_Abraham
Usually it take about 10-15 business days.
17:01:57 Stalin_Abraham
And you should get you laptop well within that time.
17:02:16 Matt
but i wanted you to check on the part shortage
17:02:32 Stalin_Abraham
We estimate that your shipment will be delivered on or before Jan-20-2012.
17:04:05 Matt
what about the part shortage ??
17:05:07 Stalin_Abraham
It is because of the HDD.
17:05:52 Matt
and were they recovered today ??
17:06:00 Matt
when will my order go into production ?
17:06:42 Stalin_Abraham
We don't have the update yet on it.
17:07:12 Stalin_Abraham
We should soon have the update.

[cfres87]

Hey seems HDD are causing the delay on delivery. Heres an email for dell rep

The order is Pending Production because of a Part Shortage and the recovery date is given as 13th. The Status will change to “ In Production” after the 13th and the estimated date of delivery is on or before the 20th of Jan.

Nagaswaroop YV
Inside Sales Representative
Dell | EMEA Consumer Sales
Phone (UK) 01344-378887 Pin 3406276,
Phone (Ireland) 1850-201-046 Pin 3406276

16:58:38 Matt
I have been told there is a part shortage supply
16:58:51 Matt
I wondered whether it was to do with the HDD
16:59:22 Stalin_Abraham
Please give me a moment while I check this.
17:00:43 Matt
kk
17:01:32 Stalin_Abraham
Usually it take about 10-15 business days.
17:01:57 Stalin_Abraham
And you should get you laptop well within that time.
17:02:16 Matt
but i wanted you to check on the part shortage
17:02:32 Stalin_Abraham
We estimate that your shipment will be delivered on or before Jan-20-2012.
17:04:05 Matt
what about the part shortage ??
17:05:07 Stalin_Abraham
It is because of the HDD.
17:05:52 Matt
and were they recovered today ??
17:06:00 Matt
when will my order go into production ?
17:06:42 Stalin_Abraham
We don't have the update yet on it.
17:07:12 Stalin_Abraham
We should soon have the update.

Yeah that's what I figured out today too. I ordered mine the second, the part shortage is only on the 500gb HDD, or the 1TB, which is 2 X 500gb. Everything else isn't delayed. They said the average delay for the 500 is 7 days and the TB is 17 days. He informed me that mine should be shipping tomorrow and should be here monday or tuesday. I'm glad I ordered mine when I did though, prices went up 3 days later, got mine through EPP, M17X, Stealth Black, Intel Core i7 2670QM 2.2GHz (3.1GHz w/Turbo Boost, 6MB Cache), 8GB Dual Channel DDR3 at 1600MHz (4DIMMS), 1.5GB GDDR5 NVIDIA GeForce GTX 560M, 500GB 7200RPM SATA 3Gb/s. Got it all for $1300.

[Magana]

I'm caught in the loop: ''Yes sir it will ship in the next 2-3 business days'' since monday so just not believing them anymore... originally I was told that it was shipped on jan. 6th...

[darkdomino]

I'm a little annoyed. They promised me my M17x would ship today and my tracker is still "in production"

Ugh... C'mon Dell!

UPDATE: I talked to another rep "Laura" and she assured me that her tracking tool reported my M17x as shipped. The order tracker on my end still shows "In production" ... She was unable to give me a tracking number and told me to call customer service.

[Magana]

I'm a little annoyed. They promised me my M17x would ship today and my tracker is still "in production"

Ugh... C'mon Dell!

UPDATE: I talked to another rep "Laura" and she assured me that her tracking tool reported my M17x as shipped. The order tracker on my end still shows "In production" ... She was unable to give me a tracking number and told me to call customer service.

I've been told the exact same thing on the 6th... Call or chat with another one and they will tell tell you 2-3 business days!!! We're doomed!!! :P