M15x Problem/Technical Question thread

[Wolfpup]

Lol yeah it looks like this. It's okay tho cause my M15x basically acts like a "desktop" to me anyway.

Me too! And glad once again to see it's a pretty nice looking system. I never liked how the actual Alienware systems looked, but liked Dell's stuff fine.

[Mexic00ls]

hey i've been having problems with my mx15 since day one, it has been restarting spontaneously, usually when im online sometime with blue screen and sometimes w/o. I have uninstall and reinstall all drives and flashed bios. just this last monday i reinstalled windows and the rest of the drivers all of this with the help of alienware thru phone and screen share, but it is still a restarting on me, sometimes ill walk away from my computer for an extended amout of time and come back to it and its fine other times it will have restarted. other times ill be online surfing and it'll restart.... from what i can see most blue screens are different, ill attach some, i recieved my laptop oct 19, which i purchased for my birthday, and i like it but its been a serious pain in the , dell has seen the blue screens but fail to give an exact cause....

[inap]

with something like this i recommend getting a replacement if possible, it should work straight out of the box.

but have you tried running the diagnostic tool????

[Mexic00ls]

no not yet but im with tech support right now letting them do more of the same testing....

[inap]

if this is a new system and you had problems since day 1, i would push them for a replacement. ask for a supervisor and explain your case.

[Mexic00ls]

oh yeah brand new.... i did talk to a supervisor yesterday he said he call me back in two hours, but 24hrs later and no call......

running diagnostic test now, short test shows no problems running full test now.......

[Wolfpup]

I'd have run Memtest right away to rule that out, but yeah, something's very wrong with it. It should just be crackling, not rebooting :-D

[Mexic00ls]

oh yeah and only 9 of the 19 colors for the display touch bar actually work.....

god im turning into a er... lol

[Mexic00ls]

lol yeah ive ran benchmarks,processor, and mem tests and hasnt given me any errors, i used the tests from liberkey.....

[DaneGRClose]

Don't ever wait for them to call you back, you'll be waiting for forever lol. Always get contact info and call them back after the time frame they give you. Like inap said demand a NEW replacement, sounds like a bad mobo or chipset to me.