"R" key popping out

[adbose12]

Hey guys I got my m14xr2 yesterday and I after a couple hours of using it I noticed the r key was slightly out of place..upon inspecting it the whole thing came out in my hands...I quickly looked at a video of how to put keys back in as I have never done so and I successfully put it back in...nothing looked broken on it...however if I press the key closer to the right bottom corner it just pops back out. Highly disturbing....

Can anyone suggest anything please

[Super Octet]

Just call DELL and explain the situation.
They will send a tech to you that will exchange the keyboard for a new one

[katalin_2003]

One of the three hooks is broken and you'll need a new key. Just call Dell and I'm sure they'll send you a new keyboard.

[adbose12]

Hey thanks for the replies....I wonder how much of a problem it will be seeing as I live in Trinidad in the Caribbean and had the laptop shipped here from the states.

[nuaron]

try to reason with them on phone/net. Say its a big problem and whatnot. Most probably, if dell is not officially setup in trinidad, they might charge you for shipping it.

[canofspam4000]

My F key came off once, but Dell refused to send a new keyboard because I didn't add the Accidental Damage option to my warranty. Hopefully you'll have better luck than me; like nuaron said, try to inflate the problem somewhat and you might get that new keyboard

[adbose12]

Since it is one key though can a simple fix be to just buy a new key or do you think it is the entire keyboard that will need changing?

[Voodooi]

Hey thanks for the replies....I wonder how much of a problem it will be seeing as I live in Trinidad in the Caribbean and had the laptop shipped here from the states.

This is from a Dell user in Trinidad:

They usually come quickly and replace parts rather quickly and painlessly. If I submit a form to the vendor today, either by the next day or two working days after they come.

A little known fact is that a company called Microtron actually handle all Dell and HP repairs in the country. They even handle in and out of warranty repairs on machines bought abroad...

Looks like Trinidad has the same service as other Western countries

[adbose12]

That's great info thanks so much...I shall let y'all know how things go

[canofspam4000]

Since it is one key though can a simple fix be to just buy a new key or do you think it is the entire keyboard that will need changing?

I tried finding them online but apparently it's so small & unprofitable that noone bothers to sell them . I eventually settled with a full keyboard on ebay for $50.