Help: cannot reinstall os from external cd drive

[cdnalien]

Hi guys,

I just swapped the harddrive on my R3 for a SSD. I then went to install windows 7 from the disk that came with the machine using an external hp cd drive...It starts loading the windows files, but stops at the beginning of the installation asking for a CD/DVD driver...Is this normal? I thought you should just be able to boot from an external CD drive and install the OS.

Any help would be highly appreciated...

[ejohnson]

Are you plugged into the USB 2.0 or 3.0 ports?

Use the 2.0 port when installing.

[cdnalien]

Are you plugged into the USB 2.0 or 3.0 ports?

Use the 2.0 port when installing.

that did the trick...Thank you so much. I would never have thought that may be the problem

[bouddha]

so many people encouter this issue, but no document gives a hint from Alienware, they could have at least written something on the recovery DVD packaging or something...

[Alienware-L_Porras]

Are you plugged into the USB 2.0 or 3.0 ports?

Use the 2.0 port when installing.

Great stuff! +1 Rep.

[GNandGS]

@Luis: can you put some mention on the tech docs you guys create? After a few links pointing to that google will pick it up for those searching on solutions (I think).

[Alienware-L_Porras]

@Luis: can you put some mention on the tech docs you guys create? After a few links pointing to that google will pick it up for those searching on solutions (I think).

I can try to have that updated on our database, we have an article on how to reinstall Windows so I will be pushing to add that there as a note.