M11x-R1/R2 New Hinge Design (see post#1)

[hecatomb]

Just got my R1 back today with the replaced screen. Very impressed with how quickly they returned it. The hinge is buttery smooth and the screen is great.

Interestingly, they replaced the AC adapter as well without stating a reason why. Could it be related to the heat recall from the other thread? They didn't check the 'AC Adapter' on the repair work sheet either, only cables.

[scook9]

I sent mine out last Friday and got it back yesterday (Wednesday) which is a pretty good turnaround for depot I thought. Screen is great and the hinge is very firm and smooth. Happy customer :-)

I got back the same power supply though, with like a 12' range haha

[hecatomb]

Bummer. Found a dead pixel right in the middle of my new screen.

Oh well, it's sooo tiny, but it still kinda sucks.

[krypt1c]

Hey guys. I tried calling Alienware today to fix my hinges for a second time. They are already acting up and my screen is wobbly and hinges are making a cracking noise. I still have the old hinges, and I'm out of warranty. I've read that they will fix it without warranty (new hinges). They are now telling me that the first fix was free of charge, they said I have to renew my warranty if I want them fixed?? The first time I was under warranty. Is there anything I can do?

[tstodda]

Originally Posted by hecatomb

Just got my R1 back today with the replaced screen. Very impressed with how quickly they returned it. The hinge is buttery smooth and the screen is great.

Interestingly, they replaced the AC adapter as well without stating a reason why. Could it be related to the heat recall from the other thread? They didn't check the 'AC Adapter' on the repair work sheet either, only cables.

Mine came back and my AC adaptor was dead. I sent my unit back and they replaced it. Maybe they took notes?

[M11xDude]

Well, after buying my M11x R2 on October 2010, my right hinge finally gave out over the weekend!

Called Dell Support and they sold me on a 1 year next-business day warranty. The other option was for me to send in my M11x and wait about a week or two.

Tech is supposed to call me when the part arrives tomorrow and schedule a visit to replace the LCD screen (Part #40GMX, soft black WLAN LCD). Keeping my fingers crossed!

Update 2/7/2012: The tech came by my office and replaced the screen in less than 15 minutes. The hinges are now perfect! It doesn't feel as tight as the original hinges. It feels much smoother. Let's hope this is the last time I have to call Dell for any hinge-related issue!

[whitrzac]

Has anyone been able to get a tech to come and replace the hinges after the warranty expired?


Heck, I would be happy to have them send me the screen....




I have no box to send the unit to the depot...

[ejohnson]

They will mail you a nice padded box that is perfect size for the m11x. Then they ship it back in a larger box.

[scook9]

Also I escalated to a manager because I did not want to depot. He insisted that they have to depot for this repair as many of the on-site techs were connecting something wrong and causing damage. Obviously I cant prove/disprove that statement but the turnaround was pretty good so I could not complain.

[ebondefender]

I had mine done recently. My R1 finally gave out and was starting to crack at the seams. I got it back from Dell in about one week. The crazy thing was they sent it to my dad (very similar name) but thankfully he lives one town over. I think that was the post office's fault. He called me up and asked me if I wanted to "buy a laptop" lol