List of Owners of M11x That Have Hinges Damaged or Repaired Already

[unreal25]

Originally Posted by Lewis Moon

I had more than one post on the hinge thread.

This: is what is left of that post.

Another below-the-belt punch from Dell. Nothing new there. I remember not that long ago, there was a report Apple does the same. Unless you spammed them.

On this forum, there are already 2 threads about hinge problems (this one and the big one) and 1 about DIY hinge fix. I, too, think those are probably fine to post in.

[jenniren]

Originally Posted by Lewis Moon

I had more than one post on the hinge thread.

This: is what is left of that post.

That doesn't give me much confidence in Dell's intentions regarding this issue. I guess I will try to enjoy my M11x and hope for the best, but don't think I will be doing business with Dell again. Too bad, because aside for the potential hinge issue, I love my little alienware!

And yeah, I know, I know... if I hadn't been reading the forums I wouldn't know about the issue and would not be worried about it. But the fact is I DID read the forums, I DO know about the issue, and I DO worry about it.

[slickie88]

That's interesting in light of the fact that Chris, a moderator of the Dell Alienware forum, called out Apple for deleting negative posts in their own forums.

Twitter / DELLChrisM: First lesson of Social Med ...

M11x Hinge/Screen touching Keyboard Discussion (R1 & R2)

Since Dell doesn't garner a fraction of the scrutiny that everything Apple Nation enjoys/endures, I guess that means it's fine for them to do the same thing knowing that the chances of those actions being publicized are just a smidge greater than zero.

[Cpt.Zero]

wow i guess dell is contended with the replacement of the Cover latch where the plastic hinge holder is located. but how bout the hassle of such replacement. i guess marketing wise its easy to make hinge replacement than to make re design holder of the hinge.

anyway i just make some suggestions and hopefully these would trigger a positive brainstorming of ideas to aid a little info to dell

[Cpt.Zero]

side to side

dell can make a bracket and can make it from the replaced cover latch that are taken from those who have claim warranty. if i were dell, i make this return cover latch and make a prototype for such a bracket.



There is still a good space between the outer edge of the cover latch and the magnesium alloy that's where the metal hinge laid.

i am positive they can make it stick there at side and still retain the plastic holder which where the golden bolt is casted. the bracket is only a reinforcement. and i bet hinge problem will be a thing from the past.

[virtuehero]

Add me on: left hinge broke after 6 months of use. Screen changed (now a Samsung one).
The positive side is the SAV service is actually quite good: il took me 30 seconds on the phone plus a photo by email to get everything fixed the next day morning.

[jeffreybaks]

am I missing something or are the screws in the metal assembly screwn into glue that erodes with time?

[Cpt.Zero]

nope the bolt of the screws of the metal hinge is not glued, it is casted inside a thin plastic seen in a broken little pieces in the below pic



so just imagine a plastic that size handling the pressure of the metal hinge in a closing and opening rotation. VERY poor design....

[KSSR1211]

Somewhere in a alterate multiuniverse this hinge design actually worked. I plan on scaring children this halloween by letting them watch me open and close my M11x lid.

[unreal25]

OK, now that's just extreme...