Fixing the M11x weak hinge creaking/cracking problem. Screen opened!

[jonjonk]

...Dell-Chris M saying, "I have only setup two hinge replacements." (6-JUL-2010) seem more balanced.

It's an issue if 50% of all Dell reps "have setup two hinge replacements". :/

[looking4pftnb]

why don't you guys just return your laptops if hinges bother you or just sell it just before your warranty ends for resale value.

[corwinicre]

@corwinicre

m11x hinge issues? - Alienware Forum - Alienware Club - Dell Community

I guess you should take it with a grain of salt lol

Ah, interesting. Thanks!

To be honest, I suspected eranweila was making it up because it isn't rational that they'd field six months of hinge problems via tech support while denying it was an inherent design flaw, develop a new system (the R2) that includes a new case but disregard changing the hinges, then come out is a fix only a month after the new version is released, but what eranweila said matches with that rep down to the time the solution came out (end of June).

The cynic in me responds that Dell sent a memo to all reps to post that the rumor had spread too far so instead of denying there is a problem, instead say it was fixed, but there is nothing to base that on. I guess we'll see in the coming months if there is a new design and if it fixes the problem.

Of course, everyone who ordered before July--and perhaps some after, too--have the faulty hinge design still.

[Rhodan]

why don't you guys just return your laptops if hinges bother you or just sell it just before your warranty ends for resale value.

That's easy to say, if you are past your return period then you have a laptop that would unlikely fetch 75% of what you paid for. That's a serious amount of cash to let go because Dell shipped a poorly designed product. If you keep it then you have no choice but to purchase additional warranty for 2 or 3 years as it is only a matter of time before the hinges will let go.

As customers we have been screwed when we bought this model and we're getting screwed in purchasing an extended warranty if we want to keep using it.

Dell's reputation is not for shipping quality systems and when they bought Alienware they just made the brand a Dell.

Honestly, if you are in you return period then take advantage of it and get your money back. If you're looking at buying this model think again as you will only be adding to the bottom line of a corporation who does not care at all for their customers or their own brand reputation.

The only way Dell will understand something's wrong is when people will stop buying from them. Nothing else matters to them.

[Cherude]

Case 1-)

why don't you guys just return your laptops if hinges bother you

Unless you are lucky enough to get a wonderful and patient attendant who will just agree to fix or exchange your machine ad infinitum as you wish without discussion, you will sure end losing your time and temper with no certain guarantee that you will get what you want but frustration.

Case 2-)

or just sell it just before your warranty ends for resale value.

Unless you don't have any principle and know a n00b guy who would pay a good money for a machine without warranty and with bad reputation, you will sure end losing money plus your time and your temper with no certain guarantee that you will get what you want but frustration.

But hey, you can try sometimes and get at least what you need

[Xalgon]

Well, Chris took down his post. Wonder why. Hmmm...

(Note - I'm the "Mahare" in that other post - that's my username there...)

I mean, our AW guy on these forums is reassuring us. Which is good. However, the onsite tech told me that the hinge quality is poor. Which is bad.

Makes me confused what the real answer is. Eh, I'll see with my replacement computer, should it ever arrive.

[Cherude]

To be fair, I don't think it is time to accuse Dell yet. At least I didn't see any complaint of someone not getting their broken hinges fixed. I can say by own experience that this is more than some other companies would do. However, they can do better and I also know by own experience that you can't just take it easy in this world. If you don't stand up to ask for your rights, nobody will do that for you. And believe me, companies will also come after you for their rights. Just forget to pay a bill and see if they would take it easy with that...

PS: taking down posts to "hide" previous information is really not a good move...

[looking4pftnb]

hm yeah..the post did get removed..lol...so i guess the hinge didn't get fixed ?

[Xalgon]

Well, if there really is a hinge error, they should do more than just fix it when it breaks, they should fix the error at the source, methinks.

[LittleGreenMen]

To be fair, I don't think it is time to accuse Dell yet. At least I didn't see any complaint of someone not getting their broken hinges fixed. I can say by own experience that this is more than some other companies would do. However, they can do better and I also know by own experience that you can't just take it easy in this world. If you don't stand up to ask for your rights, nobody will do that for you. And believe me, companies will also come after you for their rights. Just forget to pay a bill and see if they would take it easy with that...

PS: taking down posts to "hide" previous information is really not a good move...

Not there fault?.. how about a recall.. it is after all, there product isnt it
It is not the customers fault the hinge is breaking.