M11x Hinge/Screen touching Keyboard Discussion (R1 & R2)

[JakeL645]

There are a few tiny but permanent nicks right where the grid of oils appear that, no doubt, came from contact with keys.

My hinge ALSO started squeaking and the left side sometimes scrapes when opening:
Video of M11x R1 squeaky/rubbing hinge and sleep issue (freezes hard when lid is closed before completely entering sleep)
(video included)

Mine does that too! I opened it up to check the hinge and it appears that the metal rod passing through both the hinges has detached itself from the plastic part of the hinge and my right hinge is fine. Is rather annoying and worrying hearing a loud scrape of plastic when I open it sometimes ><

[aznguyen316]

my screen touches. I know cuz of the oil markings haha. So is this something I could call up dell and ask for a replacement screen or what?

[Vallejo]

I feel good , I just do the test and I can slide the paper without problems, that means my screen is not touching my keyboard. Well atm...

[tears]

This is the primary reason that I'm getting tech service. I really don't need to do the test, there are marks on the screen from the keyboard, and some of those marks are permanent scratches. Personally I think the screen should have been a piece of glass (preferably Gorilla Glass), as opposed to a piece of flimsy plastic that easily gets scratched.

So I don't think it's the hinges that are the problem, its the easy-to-scratch plastic screen that is to blame.

[aznguyen316]

^ so what kind of service are you getting tears? A screen replacement? I wonder if I can do something similar for my hinge problem. It's just squeaky and creaky at the moment. No real scratches yet from the keyboard, but oily marks.

[Rhodan]

I feel good , I just do the test and I can slide the paper without problems, that means my screen is not touching my keyboard. Well atm...

Lucky you!

So I don't think it's the hinges that are the problem, its the easy-to-scratch plastic screen that is to blame.

Your screen should not be touching your keyboard so it is the hinges...

my screen touches. I know cuz of the oil markings haha. So is this something I could call up dell and ask for a replacement screen or what?

Unlikely they will do anything till your screen is scratched. Then they will most likely be difficult in providing a solution.

GUYS!!! There are more than 35 people with an M11x on this forum, PLEASE CAST YOUR VOTES! The more the better so we can have a better understanding of how many systems are affected. This may also be of use in getting Dell to officially acknowledge the issue. I know I`m delusional

[Vallejo]

GUYS!!! There are more than 35 people with an M11x on this forum, PLEASE CAST YOUR VOTES! The more the better so we can have a better understanding of how many systems are affected. This may also be of use in getting Dell to officially acknowledge the issue. I know I`m delusional [/QUOTE]

Yea, i support you

[Rhodan]

Thanks!
Come people!

I find it quite surprising so many people are not taking a minute to confirm their notebook is affected by this and report it.

[madpacket]

The R1 I sent back had the issue where the screen had marks on it by the keyboard. I never noticed any issues with the hinge though. I had a keyboard replacement done but it still made contact. I have *two* R2's on the way so I'm hoping this is no longer an issue. I guess the ghetto / interim solution is to use the included plastic slip for protection or use thicker / larger screen bumpers (probably what I'll do).

[tears]

^ so what kind of service are you getting tears? A screen replacement? I wonder if I can do something similar for my hinge problem. It's just squeaky and creaky at the moment. No real scratches yet from the keyboard, but oily marks.

The screen is getting replaced. I guess I might as well get the hinges replaced while I'm at it.