Quantcast Alienware M18xR1 volume buttons not working

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  1. #1
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    Default Alienware M18xR1 volume buttons not working

    I switched on my laptop today to find that my volume buttons were not working. I am sure they were working yesterday, but don't work any more. The only buttons affected are the volume controls (Up, down, mute) and the Alienware Command Centre. No OSD comes up when i press them either, and i cannot find the OSD drivers to download. Any help would be appreciated, because having to alt-tab and manually change the volume is getting annoying. I have rebooted my computer, that did nothing.

  2. #2
    I see what you did there
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    Default Re: Alienware M18xR1 volume buttons not working

    You can log into Dell Support and see all the drivers for your service tag. OSD is located in the menu labeled "Applications" along with Alienware Command Center. Below is a link to download OSD for your M18x R1.

    Drivers and Downloads | Dell [United States]
    Alienware M18xR2 | 3920XM | GTX 780M SLI | Dual 330W AC Adapter
    32GB 2133 | 512GB SSD RAID0 | 4TB HDD RAID0 | 250GB mSATA

    .M18xR2 Benchmarks: 3920XM | 680M SLI | 780M SLI | Custom Yellow Pearl

    Alienware 18 | 4930MX | GTX 780M SLI
    Alienware M17x R2 | XPS 15 L521x | Inspiron 15
    Inspiron M5030 | Inspiron E1505 | Dell Mini 9

    Need help? Please look here before posting: LINK



  3. #3
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    Default Re: Alienware M18xR1 volume buttons not working

    Gee that is rather strange. It will not hurt to follow the advise to log into Dell Support and update all your drivers.

  4. #4
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    Default Re: Alienware M18xR1 volume buttons not working

    Updated the OSD drivers, which has made no effect at all. I think it is something to do with the OSD though, as only the buttons which open an OSD don't work. Should there be a "OSD.exe", or something like it, open in proccesses?? If there should be, it isn't opening.

  5. #5
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    Default Re: Alienware M18xR1 volume buttons not working

    No there shouldn't, maybe you should try a system restore to a date when the issue was not present.
    Alienware L. Porras
    Dell | Alienware Technical Support Alienware Arena
    Opening your case and/or replacing parts yourself does not void your warranty, check our disassemble videos on YouTube
    Quickest way to get support from Dell: Twitter via @AlienwareTech or Facebook.com/Alienware using the "message" link. I can't always reply to PM's.

  6. #6
    I see what you did there
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    Default Re: Alienware M18xR1 volume buttons not working

    You could be having an issue with .NET 4.0 framework. Alienware Command Center, AlienFX and OSD (if I am not mistaken) all require an error-free .NET 4.0 installation. It is possible a Windows Update corrupted something and you should do as Brother Luis suggested and try a system restore to a date before the problem began.

    I recently had a Windows Update totally bugger up my system and it was causing some hard freezes with my 7970M CrossFire setup.
    Alienware M18xR2 | 3920XM | GTX 780M SLI | Dual 330W AC Adapter
    32GB 2133 | 512GB SSD RAID0 | 4TB HDD RAID0 | 250GB mSATA

    .M18xR2 Benchmarks: 3920XM | 680M SLI | 780M SLI | Custom Yellow Pearl

    Alienware 18 | 4930MX | GTX 780M SLI
    Alienware M17x R2 | XPS 15 L521x | Inspiron 15
    Inspiron M5030 | Inspiron E1505 | Dell Mini 9

    Need help? Please look here before posting: LINK



  7. #7
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    Default Re: Alienware M18xR1 volume buttons not working

    Thanks for the help guys, I turned my laptop off for the night, and I boot it up in the morning and the buttons all work, and an OSD shows up. I'm not sure how that fixed it, but it did. Thanks for the help!

  8. #8
    I see what you did there
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    Default Re: Alienware M18xR1 volume buttons not working

    Cool. Glad it's sorted.
    Alienware M18xR2 | 3920XM | GTX 780M SLI | Dual 330W AC Adapter
    32GB 2133 | 512GB SSD RAID0 | 4TB HDD RAID0 | 250GB mSATA

    .M18xR2 Benchmarks: 3920XM | 680M SLI | 780M SLI | Custom Yellow Pearl

    Alienware 18 | 4930MX | GTX 780M SLI
    Alienware M17x R2 | XPS 15 L521x | Inspiron 15
    Inspiron M5030 | Inspiron E1505 | Dell Mini 9

    Need help? Please look here before posting: LINK



 

 

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