I have a problem and would appreciate, if anyone who is in the know could please help me out?
I have recently gone and bought a Duel-Touch Screen Acer Iconia 484G64NS, from eBay. The person I bought from, had previously purchased the Iconia laptop from QVC a year earlier, and had only used it ones or twice in the time that he owned it. So its practically brand new, packaging and all.
After a couple of days use, I noticed an unusual problem with the main touch screen (that's the one on top) were I experienced a strange problem, which I can only describe as a multi-touch ghosting issue, Its as though the screen is being touched/pressed repeatedly although no one is actually touching or using it! this problem prevented me from interacting with my Iconia laptop, cancelling out my touch inputs and even the use of my mouse!
I thought that maybe this was a one off occurrence, but to my displeasure I've now been experiencing this fault more and more often.
This problem seems to happen randomly, but when it does happen I have to do a full hard reset as the computer becomes fully unresponsive and this also results in any work I am doing becoming lost, as I cant save my work!
I've installed windows 7 and 8 and the fault is prevalent in both operating systems, so at this point I was now thinking that this must be a hardware problem.
I am also worried that over time this fault will become more apparent and therefore happen much more often.
After contacting Acer customer services, the only response I am getting is that because the laptop is now out of its warranty period they can no longer help me and have now refused to fix my laptop, unless I pay for it that is.
So after doing some investigating of this dilemma over the internet I have now found that I am not alone, other people who have also bought this very same Acer model are also experiencing the very same problem and have uploaded their videos showing this. which has now led me to believe that this must be a manufacturing fault and I and other people are now left dealing with this issue without support after warranty.
So my question to all you clever people is:
Is the fact that multiple people that are having this very same issue that I am experiencing, indicating a common manufacturing fault, should warranty even come into this, on the grounds that the product was never fit for sale in the first place? Or do I have no grounds for an appeal? and if I do I would like to know where I stand and how should I go about with resolving this issue?
This is a YouTube video link showing my Iconia and the problem I am having:
this GUY "Iconia Touchbook" is telling you he has the Solution for Ghost Touches! Thats wrong!
-Its only Scam and Dangerous -
Please be advised a ing new sparepart for this Laptop can be really Expensive! For examble the Motherboard (280€ a new upper Screen (600€) or the bottom Screen (500€)
Even if you only damage the Web Cam only, its not sould seperetly.....so you need to buy for 600€ the hole upper screen!
So do yourself a favor, do not listen to this GUy and his ing Board....he do not care for People....a few days ago, one of his visitors already broke his Laptop and another his WebCam. So he deleted Reviews and Comments. After this didnīt help he closed the hole Video and uploaded this new Video!
No this is not the Solution.
No he do not know what causes this Issue
Where do I know? I am the Inventor and knows exactly what causes the Problem! Look above! He only show you how easy a tear down can be! Nothing more or less!
If you want Help look here! write me
It took me a lot of work to find out what causes the Problem......at the beginning I found the Solution to put Foam Tape between,.......but it did not help.....
Screens never went in sleep even if i closed the screens
and Screens collapsed sometimes
I could not even put the Laptop correct tear up! so i deltet the Foam Tape and found a better and the REAL Solution what caused the Problem!
As you can see in my Video Screen is going dark when I close the Screen!
Another note, he tells in his blog, you can change the CPU
this is also wrong! you canīt! If you do so you can damaged your CPU socket!
look at my pics! Acer did produce two different models of motherboard!
Last edited by maniacimi; 8th February 2013 at 03:18 AM.