3820TG Owner's Lounge - Part Two

[Vileplume]

I have a problem. If I turn of laptop's screen fn+F6, I cannot enable it anymore to use 2 screens. I can change between 21" and laptop, but they wont be on same time.. Before i could use fn+F5 to change mods, but now it won't show that choise.

What is highest you guys have OC your GPU? Yesterday I used 670/970 and it worked great.. Wonder whats the top limit.

Got my card to 755/950 (after installing new drivers) Had Furmark running hard Burntest for 8 hours yesterday and it worked flawlessly. I Have a 5650 aswell.

[pikachu84]

Hi, I am not sure I am getting the most out of my HD5650.

When I run GPU-Z, it tells me that it supports PCI-E x16 v2.0 but is only running at x1 v1.1.

Should I update my drivers or is this normal?

[Confy]

Hi,

Hoping someone can help me. I've had my 3820tg about 5 months and I was working on it today. All of a sudden it switched off and now I can't power it on again. When I plug the power supply in, the blue LED next to the battery symbol on the front comes on, but when I press the power button nothing happens.

It has been working faultlessly up until now and has not been overclocked/tweaked. Has anyone else had this problem or know of a cause/solution?

Thanks

[Malvo26]

Sometimes the laptops get quirky. Detach the battery and take out the RAM-sticks. Insert 1 RAM-stick, connect the A/C power and press the power button. If it powers on then power off and insert the other RAM-stick. That happened to me once and solved my problem. I hope it works for you too.

[Confy]

Sometimes the laptops get quirky. Detach the battery and take out the RAM-sticks. Insert 1 RAM-stick, connect the A/C power and press the power button. If it powers on then power off and insert the other RAM-stick. That happened to me once and solved my problem. I hope it works for you too.

No luck with the RAM I'm afraid. Tried both sticks individually in both slots and then with no RAM installed and I get the same result. The power indicator comes on when the power adaptor is connected but the system does not start up when the power button is pressed.

I'm thinking this is a motherboard problem? Has anyone got any experience with Acer UK support as it's still under warranty? I bought my laptop from Amazon Germany since it wasn't for sale in the UK.

[sumdumguy]

Microsoft update has just offered me an optional update called 'Intel - Other Hardware - Intel Management Engine Interface (released 2009-09, size 54 kB)

Anybody knows what that is and does it offer you this update as well?

Same update for me, do you think is it safe to install it?

Well, I did some googling and it appears to have something to with Intel Active Management Technology (system power-up/down over LAN, hard reset of a frozen machine over LAN etc) and Intel vPro (enhanced 'Remote Desktop' that lets you for instance access even to BIOS)

So is it safe? It would appear so.

But how can it be of any use if this is just interface? I mean, you would need some client for it as well...

And why the heck does MS update offer this now when the date clearly states it's two years old

[too456]

Hi, I am not sure I am getting the most out of my HD5650.

When I run GPU-Z, it tells me that it supports PCI-E x16 v2.0 but is only running at x1 v1.1.

Should I update my drivers or is this normal?

As the description states, 'power saving may affect the results displayed' When you use the graphics card, it will increase the bandwidth to max, it only reduces bandwidth to save power (that's what a Level 2 manager at Acer in my country said anyway).

[Confy]

So it looks like my laptop is off to Acer UK for repair. My only worry is that I have upgraded the system to an SSD and that this may cause warranty issues.

Can anyone tell me if upgrading the HD on an Acer laptop violates the warranty?

[too456]

So it looks like my laptop is off to Acer UK for repair. My only worry is that I have upgraded the system to an SSD and that this may cause warranty issues.

Can anyone tell me if upgrading the HD on an Acer laptop violates the warranty?

It's best if you change everything back to how you got it from, but generally the techies (in my country anyway) don't really care unless your SSD was the cause of the problem. I replaced RAM, HDD, WLAN, thermal paste and lost a few screws and they didn't care at all. They even replaced the screws, how nice of them

[Confy]

Well I e-mailed Acer and asked if I could just send it back without the HDD as I needed to keep access to my data. They said that was fine so pretty pleased with their support so far. I'll post again once I hear more from them, but right now I'm wondering if they do have to replace the motherboard, will they even have any spares still lying around.