Quantcast How to restore machine from PQSERVICE?

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  1. #1
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    Default How to restore machine from PQSERVICE?

    I've recently offered to help out a friend who's Acer aspire has stopped working.
    It won't book into windows, but she is keen to keep her old files.

    I installed a 2nd version of windows onto the machine to basically back up the whole disk using acronis true image. I've now got that image storage remotley on my own machine.

    I think she bought the computer 2nd hand and never got a burned copy of the recovery disks and for some reason the Alt-F10 thing doesn't work to get into the recovery stuff (I've checked in the Bios for D2D)

    I've managed to make the PQService partition visible and was wondering what was the best way to restore the machine to factory defaults. I created a CD from the STCDBOOT.ISO file, which allows me to book into the recovery manager, but all it does is prompts for the first disk/system disk.

    I'm guessing that all the data required is held in the PQService partition, but I'm not sure how to create the backup DVD's that should have been done when the machine was first used.

    I would image that the data is held in the 92EPIXIE.nnn files in the D2D/images directory of the PQService.

    Any suggestions on how these files need burning to DVD to get the Recovery disk to detect them?

  2. #2
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    Default Re: How to restore machine from PQSERVICE?

    Is the D2D Recovery option enabled within the bios.

    "We are unable to announce the weather. We depend on weather reports from the airport, which is closed, due to weather. Whether we will be able to give you a weather report tomorrow will depend on the weather."
    - Arab News report

    I went to a restaurant that serves 'breakfast at any time'. So I ordered French Toast during the Renaissance.

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    Default Re: How to restore machine from PQSERVICE?

    Yes, but it still won't boot into it with alt-f10.

  4. #4
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    Default Re: How to restore machine from PQSERVICE?

    I've found this on the ineternet, not sure if it will help:

    1. D2D Recovery is “Disabled” in the BIOS (Main menu).
    FIX: Enabled it and try pressing ALT+F10 again as the computer boots.
    2. The Acer hidden recovery partition (PQSERVICE) has been removed or damaged. If the disk drive is a replacement drive then you won’t have this partition.
    FIX: Unless you have previously imaged the PQSERVICE partition it will not be possible to use D2D recovery. You will need to restore from the Acer Recovery CD/DVD.
    3. You have converted the FAT32 partition on the hard drives into NTFS. Acer D2D recovery won’t be available if you perform this conversion. Ironic that NTFS is a more desirable disk format to use but Acer won’t support this in their systems!
    FIX: Restore your system from the recovery CD/DVD media.
    4. The special Acer Master Boot Record (MBR) has become corrupt or has been overwritten with an non Acer MBR. As long as the PQSERVICE partition is there or you can get your hands on a couple of Acer service files for your model, then you can remake the special Acer MBR. Let’s cover how this is done.

    1. Disable D2D recovery in the BIOS. Can be found in the “Main” menu section. Save the BIOS settings and exit.
    2. Log into Windows with an “administrator” level account.
    3. Download ParTEDIT32.ZIP (registration required for download).
    4. Extract PTEDIT32.EXE from the zip archive and run it.
    5. Identify the PQSERVICE partition by its type or size. It is likely to be 12 or another custom value and is likely to be reasonably small in comparison to the other normal partitions - see the example below from a working factory default Acer. Click the Link below see the image full size. http://www.roundtripsolutions.com/bl...ntent/uploads/
    6. 2007/10/AcerDiskRecoveryBroken_F031/hidden.jpg
    Change the type to “07′ (Installable File System NTFS, HPFS) and “Save Changes”.
    7. Reboot the computer and login with an “administrator” level account.
    8. You should then be able to open up a command prompt and navigate to the PQSERVICE drive.
    9. Enter the following command at the command prompt:
    mbrwrdos.exe install rtmbr.bin
    - You may have to search for these files and change into the relevant directory.
    Note: This step writes the Acer MBR, with mbrwrdos.exe and rtmbr.bin being the special service files.
    10. Close the command prompt window and reboot.
    11. Go into the BIOS again and enable D2D Recovery. Save the BIOS settings and exit.
    12. ALT+F10 should now start Acer Recovery as the computer starts.
    13. The Acer MBR ensures the PQSERVICE partition is hidden therefore there is no need to reset the partition type back to 07 - well there shouldn’t be if all has gone well. If you need to manually reset it then run PTEDIT32.EXE again, set the partition to 12, or whatever the original value was, and save the changes to complete the process. Reboot and it should now be hidden.

    If Windows is unbootable, due to whatever issue, you can always use the Ultimate Boot CD for Windows (UBCD4Win) along with a copy of PTEDIT32.EXE to achieve the same results. Likewise, use UBCD4Win along with PTEDIT32.EXE if the PQSERVICE partition is being changed back to a hidden one by the existing MBR. We’ll leave that as an exercise for those who need to do it! It has been pointed out in the comments that UBCD4Win already has an application that will do partition maintenance, so checkout TestDisc if you go down that road.
    If this is a new drive or someone has completely wiped the drive, including the hidden partitions, it may be necessary to use partitioning software to recreate the partitions that the Acer Recovery system is expecting! You’ll also need to restore an image of the recovery partition from a previously made backup, so it is worth making that backup image straight away while the laptop is still new and shiny, and certainly well in advance of any problem.
    A final word or two of caution: take great caution when playing around with partitions on an Acer system… you have been warned… and remember to make the backup media disks as soon as you fire the computer up for the first time!

    "We are unable to announce the weather. We depend on weather reports from the airport, which is closed, due to weather. Whether we will be able to give you a weather report tomorrow will depend on the weather."
    - Arab News report

    I went to a restaurant that serves 'breakfast at any time'. So I ordered French Toast during the Renaissance.

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    Default Re: How to restore machine from PQSERVICE?

    We are unable to announce the weather. We depend on weather reports from the airport, which is closed, due to weather. Whether we will be able to give you a weather report tomorrow will depend on the weather."
    - Arab News report


    Good play on words....

    Most won't get it though....

    Cheers,
    Theo

  6. #6
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    Default Re: How to restore machine from PQSERVICE?

    Sorry for the hijack...could not help myself though

    Cheers,
    Theo

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    Default Re: How to restore machine from PQSERVICE?

    Quote Originally Posted by TeeJay 44 View Post
    Sorry for the hijack...could not help myself though

    Cheers,
    Theo
    You are forgiven my son ...
    ACER TM 2414 WLMi | P1.6M 725A (2128 MHz) | 1GB Ram | Blue Scorpio WD160GB | BT int Broadcom 2045 | PCMCIA card reader 5in1 EDUP | Panasonic UJ-870 | Belkin F8E353eaLRG

    Links for you !! ACER Erecovery Basics Win XP. | Do it yourself: Blue tooth internal module | AS 3610 & TM 2414WLMi upgrades | Fresh Battery - Tips

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    Default Re: How to restore machine from PQSERVICE?

    Thanks for that. I had stumbled across pretty much the same information.

    What I ended up doing was doing an Acronis True Image backup of the drive.
    I then burnt the PQSERVICE disk from the backup onto a DVD (as when it's backed up you can see and extract the files on it)

    I then just ran the step:
    mbrwrdos.exe install rtmbr.bin

    and that replaced the MBR with the correct one, this then allowed me to get into D2D using Alt-F10 on boot.

    Thanks for your help.
    Andrew

 

 

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