Acer 5920G How to Fix Vanishing HD/DVD-Rom ?

[hoggie]

Hmmm.....letz c.......
My avatar may cause problems

Hmm think you may be right lol

[bigspin]

Hmm think you may be right lol

But still I can help unofficially for unofficial acer team

[bigozone]

bigspin... we are happy to have all the help we can get... God knows Acer sure doesn't help much....

[bigspin]

bigspin... we are happy to have all the help we can get... God knows Acer sure doesn't help much....

Acer still have poor tech support, but their notebooks getting better day by day.
for eg: 2nd Gen Gemstone rage is better than my AS5920G

They wanna care about after sales service.Too bad acer board of directors still sleep

Maybe acer directors busy with newly adopted tech firm works(Gateway/P'bell)

[bigozone]

... they own PB too....

i knew about the Gateway and Emachines purchase.... but never knew about the PB thing...

[Siberian]

Acer has some funky tools on their systems that play serious games with you when they don't work correctly.

One of the biggest culprits = Acer Lanscape agent. Not really sure what it's purpose is, I think it works in conjuntion with the empowering techologies that they use on their systems.

I run about %75 success rate in fixing optical issues with Acer units simply by removing the agent. While you are at it remove all that other empowering "crap as I like to call it" and you will be much better off.

In fact, if you are capable, I would reload the OS from scratch. You can get all the drivers at http://support.acer.com Just make your backup DVD before hand so you can always go back, then have at it. Whoever is in charge of their default loads should be shot !

All thoes tools they load help the non windows type user do simple tasks such as change resolutions, setup screen savers, even lock the usb and optical drives. If you have even a basic working knowledge of how to find your control pannel, remove all that stuff.

[Visitorx]

as a matter of fact i did a clean install of vista without loading anything apart from acer drivers and the problem returned.. i also installed nero but that didnt changed anything.. what is the utility that checks or reset the drive? maybe i shold test that?

[hoggie]

here's a link.
http://www.cdspeed2000.com/

[Visitorx]

thanks for the link hoggie, currently testing the drive can u please tell how to reset the drive with this utility or is it automated once u start it? thanks for replying

[xNinjaTom]

I have the same problem, the Drive just keeps vanishing so it is unusable, I know it is not the drive faulting. The problem came after my laptop was sent off to acer support because my last hard drive broke and acer replaced it but they were too lazy/inexpirienced to replace any of the drivers that the laptop had. So when I come to find the laptop on their drivers website; alas the HD-DVD drivers are not even listed upon there so it's malfunctioning.