Install Factory default, eRecovery

[donorqueen]

Hi there
This is my first time using any kind of forum so I apologise if I sound very niaive. My little boy's laptop, an acer 5315, would not start properly, kept telling me it was an "igfxtray.exe"error. When I googled this on my laptop it said this was usually caused by the Trojan virus. I have now managed to reset his laptop back to factory settings (thanks to the threads on here). What I want to know is, if the virus is eradicated by doing this or should I do something else before he uses it again? Remember I am a mother so explanations need to be simple!!!!

Cheers! xLx

[amd123456789]

Pupples,

I have followed instructions which appeared to work very well. Alt+F10 worked and entered e recovery. 4 options are then given, I selected restore system to factory default which it proceeded to work through without error. When finished it rebooted and went straight back to e recovery which I cannot get out of. everytime I start laptop it appears with acer intro screen, says entering e recovery then windows xp logo appears then straight into e recovery. How do I get it back to windows desktop?

You help would be much appreciated.

[hanstj]

Hi all,

Mine is TravelMate 3280.

I did what Pupples suggested, managed to restore the alt+F10 function, and entered the Acer Recovery Management during start-up. Then, I chose the Restore Factory Settings option.

The restoration process began smoothly until about 50-60% progress when an error message occured. It says:

Fails in creating or opening a file
C:\preload.tag
D:\preload.tag
X:\preload.tag

After those messages, the computer booted again from the beginning and then entered a black screen with a writing on the top of the screen. The writing:

NTLDR is missing. Press any key to continue.

I pressed any key, but the same NTLDR message kept on re-appearing.

Are there any ways to restore my TravelMate 3280's factory settings??

HELP!!!!

[oris02614]

when i try to do a factory default but i get the error "type mismatch" and if someone could tell me how to post a tread that would be great i can only do reply. thxs

[nutz4hs]

just wanted to personally say thank you. you fixed the problem that has been driving me crazy. worked perfectly.
acer aspire one, AOA 150 - 1020

[dabl]

Can anyone suggest a workaround for ptedt32 not running on Win 7 64bit?

Also wondered if anyone could confirm this process should/will work on a 3810T (AS3810T-8737 LX.PCR02.085 SU7300 4GB 500GB)

[kamello_600]

Plz Help Me I Have Acer Aspire One Aoa150
With Recovery Pq Service
Now I Insalled Windows 7 On It
Bad Idea
Now When I Want Eo Back To Xp Original By Alt F10 No Responding
The Screen Of Windows 7
Plz Help Me

[Blank]

This worked perfectly for me i think the old owner had installed xp from a different disk so alt+f10 dident work and this caused the "make active" method just give me an invalid partition table message.

Your Method worked flawlessly on my Acer Aspire 3610 series 3614WLMi

Thanks Alot