[FrinkTL]

Originally Posted by JP$

Sorry friend. Unfortunately, similar stories of incredibly poor Sony customer service abound on this forum. Your experience is not unique.

You can try asking the Sony rep for a customer complaint department. I called and wrote a letter, but honestly it didn't do much good.

I would definitely call back and indicate that that lady told you her boss would call you back. It's happened to me before too where they tell you someone will call back and no one does.

I agree. If you were in the U.S., I could give you the number to Sony's National Customer Relations but I don't know the international number. You could try doing a search on your local Sony website or start a call/chat for the sole purpose of obtaining the number (and talk about nothing else).

Also, here in the U.S., on rare occasions Sony will respond to a complaint filed with the Better Business Bureau. If there's something like that where you are, I'd pursue that at the same time as you are trying to work directly with Sony.