Laptop Forums and Notebook Computer Discussion - View Single Post - Solution S-XPS 1645/1647 Throttling Issues

dangel · 03-02-2010, 12:05 PM

My 1645 has exceeded 30 days return period (naive to think that Dell would solve all problems promptly and apologetically). Anyone knows how I can get full refund, either from Dell or credit card company please suggest.

Another problem arose, spent over two hours on incompetent support call and rude ending I am now completely fed up. I bought this for work so this has no financial impact for me, but I must live up to my principles.

Definitely time to consider standardizing to other OEMs. Dell seems to be having QA/internal communication problems and its support is getting worst. Everything I bought over the last months, Latitude E6400, Studio XPS, and latest Studio 15 received last week all have problems. I have bought close to 1000 computers and this is the worst experience ever.

Again please suggest how I can get this fully refunded so Dell doesn't benefit financially from my painful experience. Greatly appreciated!

03-02-2010, 12:05 PM	#369 (permalink)
dangel Newbie Join Date: Feb 2010 Posts: 1 Rep Power: 0	Re: Solution S-XPS 1645/1647 Throttling Issues My 1645 has exceeded 30 days return period (naive to think that Dell would solve all problems promptly and apologetically). Anyone knows how I can get full refund, either from Dell or credit card company please suggest. Another problem arose, spent over two hours on incompetent support call and rude ending I am now completely fed up. I bought this for work so this has no financial impact for me, but I must live up to my principles. Definitely time to consider standardizing to other OEMs. Dell seems to be having QA/internal communication problems and its support is getting worst. Everything I bought over the last months, Latitude E6400, Studio XPS, and latest Studio 15 received last week all have problems. I have bought close to 1000 computers and this is the worst experience ever. Again please suggest how I can get this fully refunded so Dell doesn't benefit financially from my painful experience. Greatly appreciated!