Laptop Forums and Notebook Computer Discussion - View Single Post - Solution S-XPS 1645/1647 Throttling Issues

Dell-Bill_B · 03-02-2010, 09:49 AM

A04 for 1647 web posted on 2/26. Are 1647 owners on this thread still seeing throttling?

All I can say about getting denied the AC adapter in regions outside the US is to keep trying, ask to speak to a manager, point them to the blog post on our corporate blog, and contact email support in your region. Once you have a case number from the rep, and an email response denying the adapter shipment, use the "Unresolved Issues" link, and just report the problem there.

EDIT:

I went back and read the posts since 2/26. I was out of town and am playing catchup today. So, basically, I am getting you need a 130W adapter+A04 to overcome throttling. Engineers are sticking to their point that 90W is enough, and I am telling them users are sticking to their point that it's not, but as I said earlier, it's a moot point. There is messaging in place in all regions to replace 90W with 130W to address heat and throttling complaints. However, it's obvious that not all regions are getting/reading/following the message, so just use my method above to get your 130W adapters.

03-02-2010, 09:49 AM	#368 (permalink)
Dell-Bill_B Company Representative Join Date: May 2008 Location: Round Rock, TX Posts: 1,266 Rep Power: 16	Re: Solution S-XPS 1645/1647 Throttling Issues A04 for 1647 web posted on 2/26. Are 1647 owners on this thread still seeing throttling? All I can say about getting denied the AC adapter in regions outside the US is to keep trying, ask to speak to a manager, point them to the blog post on our corporate blog, and contact email support in your region. Once you have a case number from the rep, and an email response denying the adapter shipment, use the "Unresolved Issues" link, and just report the problem there. EDIT: I went back and read the posts since 2/26. I was out of town and am playing catchup today. So, basically, I am getting you need a 130W adapter+A04 to overcome throttling. Engineers are sticking to their point that 90W is enough, and I am telling them users are sticking to their point that it's not, but as I said earlier, it's a moot point. There is messaging in place in all regions to replace 90W with 130W to address heat and throttling complaints. However, it's obvious that not all regions are getting/reading/following the message, so just use my method above to get your 130W adapters. Last edited by Dell-Bill_B : 03-02-2010 at 10:07 AM.